In the past, when businesses needed a solid ITIL foundation to deliver value from their IT services, it proved a difficult task where processes ran Hayward with no sense of accountability. In this regard, government organizations in the UK first developed the concept of ITIL, which is known as the Information Technology Infrastructure Library, which went on to become a de facto standard to manage all IT Service Management-related work.
What is ITIL?
In a way, ITIL helped enterprises to manage their IT-related work in a systematic way that helped them to better manage risks, deliver exceptional customer service, and incorporate cost-effective IT practices that were easier to sustain and scale according to immediate and future business needs.
Previous versions of ITIL comprised five books that covered the complete IT service lifecycle in Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement. All in all, ITIL helped organizations to create predictable IT environments to deliver seamless service to customers and also helped them to identify various ways to improve overall efficiency.
What is ITIL V4? And What is New in it?
Over the years, the main objective of ITIL never changed its focus from integrating core IT into the business. Because there was a drastic change in how businesses lately operated with more and more digitization of processes and the communication flow from the end customer to the service provider, it made sense for the gradual evolution of ITIL to address the needs of the Fourth Industrial Revolution which is upon us.
With necessary additions and minor tweaks, the ITIL 4 foundation improved upon an already solid ITIL framework which is popular globally but with a stronger emphasis on creating a more flexible and agile IT department.
ITIL V4 is driven by seven guiding principles, which cover key business aspects that include change management, communication, metrics, and measurement.
The Seven Guiding Principles of ITIL 4 are
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Conclusion
With ITIL 4, there is improved collaboration between the IT teams and other departments such as marketing, sales, finance, logistics, and others. With improved emphasis on customer service and their perception of the product/service, ITIL 4 has improved upon an already existing robust framework to cater to the needs of an evolving digital business landscape.
ITIL 4, in its latest version, has found widespread acceptance across industry sectors, and professionals who are certified in ITIL 4 are in great demand, with the average salary being in the range of USD 65,000 to USD 145,000 per annum.
We at Spoclearn offer various ITSM training programs. ITIL 4 Foundation Training is one of the most popular courses where professionals and enterprise teams from various parts of the globe enroll in our instructor-led online and classroom training batches.