Trending Now

Fostering Cyber Awareness: A Must for Modern Workplaces
The 7 QC Tools for Quality Management
What is one characteristic of an effective Agile Team?
Agile Scrum Foundation: Your First Step Towards Agile Mastery
If a team insists that big Stories cannot be split into smaller ones, how would the Scrum Master coach them to do otherwise?
According to SAFe Principle #10, what should the Enterprise do when markets and customers demand change?
If the distance between the arrival and departure curves on a team's cumulative flow diagram is growing apart, what is likely happening?
How does SAFe recommend using a second operating system to deliver value?
What is the purpose of the Large Solution Level in SAFe?
Why is it important to decouple deployment from release?
Why is the program predictability measure the primary Metric used during the quantitative measurement part of the Inspect and Adapt event?
How can trust be gained between the business and development?
Inspect and Adapt events occur at which two SAFe levels? (Choose Two)
What is the purpose of the retrospective held during an Inspect and Adapt event?
What should be the first step a team should take to feed potential problems into the Problem-Solving workshop?
What is the output of an Inspect and Adapt event?
Lee is a developer on the team. At every daily stand-up Lee reports, "Yesterday, I worked on indexing. Today, I will work on indexing. No impediments."
When is collaboration with System Architects and the Systems Team likely to have the greatest impact on Solution development?
How is team performance calculated in SAFe?
What is the purpose of the scrum of scrums meeting during PI Planning?
Which statement is true about batch size, lead time, and utilization?
During Iteration planning, the Product Owner introduces multiple new Stories to the team.
What is one outcome of an integration point?
What are two ways to develop T-shaped skills? (Choose two.)
What is one way a Scrum Master leads the team's efforts for relentless improvement?
An Agile Team decides they want to use pair programming in future Iterations. Where should this be captured?
What is the purpose of the fishbone diagram?
How is average lead time measured in a Kanban system?
What is one problem with phase-gate Milestones?
What is a benefit of an Agile Release Train that has both cadence and synchronization?
Three teams are working on the same Feature. Team A is a complicated subsystem team, and Teams B and C are stream-aligned teams.
ITIL 4 Foundation in Japan: Career Insights, Salary Trends, and Top Companies
Top Governing Bodies Certifications for Change Management Training
How are the Business Analysts Ruling The Healthcare Industry?
The Role of the ITIL 4 Service Value System in Modern ITSM
Comprehensive Guide to International SEO: Strategy, Implementation, and Best Practices
The Power of Header Tags in SEO - Best Practices and Real-World Impact
Optimizing URL Structures: Insights from My Journey in SEO
The Ultimate 2024 On-Page SEO Checklist: 100+ Points to Boost Your Website's Rankings
Understanding the Importance of Meta Descriptions
Embracing Change and Uncertainty in Projects: Insights from PMBOK's Latest Guide
Agile vs SAFe: Comparison Between Both
Continuous Integration & Continuous Deployment in Agile
Mastering Title Tags for SEO: A Deep Dive into Optimization Techniques
The 5 Pillars of Site Reliability Engineering
Future Of DevOps Engineering in 2024
Beyond the Paycheck: The Rise of Worker-Centric Cultures in Global Industries
What is the primary measurement during Inspect and Adapt?
Which statement is true about refactoring code?
A team integrates and tests the Stories on the last day of the Iteration. This has become a pattern for the last three Iterations.
Which two events provide opportunities for the team to collaborate? (Choose two.)
Why are phase-gate Milestones problematic?
Navigating Project Complexity: Strategies from the PMBOK 7th Edition
How ITIL 4 Enhances Digital Transformation Strategies: The Key to Modernizing IT Infrastructure
Streamlining Vaccine Development during a Global Health Crisis – An Imaginary PRINCE2 Case Study
Which two timestamps are required at minimum to measure lead time by using a Team Kanban board? (Choose two.)
Global Talent, Local Impact: Building Capabilities Across Borders
Introductory Guide to Agile Project Management
How to Start Lean Six Sigma Yellow Belt Certification Journey?
12 Project Management Principles for Project Success
A Beginner's Guide to Site Reliability Engineering
Agile vs. DevOps: Difference and Relation
What is Agile Testing for Projects? - Best Practices & Benefits
What is Agile: History, Definition, and Meaning
The Agile Way of Thinking with Examples
Product Owner Responsibilities and Roles
CSM vs. SSM: Which Scrum Master Certification is Better?
Agile Scrum Product Owner Roles & Responsibilities
Top 7 Project Management Certifications to Level Up Your IT Career
Guide to Scrum Master Career Path in 2024
Scrum Master Certification Exam Preparation Guide
Agile Scrum Best Practices for Efficient Workflow
Advantages of Certified Scrum Master
How to Get CSPO Certification?
Top 7 Ethical Hacking Tools in 2024
Ethical Hackers Salary Worldwide 2024!
The Complete Ethical Hacking Guide 2024
SRE vs DevOps: Key Differences Between Them
Everything about CISSP Certification
How to Pass the CISSP Certification?
What is one way a Scrum Master can gain the confidence of a stakeholder?
The ART stakeholders are concerned. What should be done?
What does a Scrum Master support in order to help the team improve and take responsibility for their actions?
What are two characteristics of teams that fear conflict?
What goes into the Portfolio Backlog?
What are three opportunities for creating collaboration on a team? 
The purpose of Continuous Integration is to deliver what?
Which of the four SAFe Core Values is an enabler of trust?
What is one requirement for achieving Continuous Deployment?
When should centralized decision-making be used?
What is a Product Owner (PO) anti-pattern in Iteration planning?
How are the program risks, that have been identified during PI Planning, categorized?
The work within one state of a team's Kanban board is being completed at varying times, sometimes running faster and sometimes slower than the next state. What could resolve this issue?
What is a good source of guidance when creating an improvement roadmap that improves the teams technical practices?
A team consistently receives defect reports from production even though each Story is thoroughly tested. What is the first step to solve this problem?
What are two benefits of applying cadence? (Choose two.)
Which statement is true about work in process (WIP)?
What are relationships within a highly collaborative team based on?
A Scrum Master is frustrated that her team finds no value during Iteration retrospectives, and the team has asked that she cancel all future ones. Which two specific anti-patterns are most likely present within the team’s retrospectives? (Choose two.)
What are two purposes of the scrum of scrums meeting? (Choose two.)
ITIL 4 Framework

ITIL 4 Framework Latest Updates

Picture of Mangesh Shahi
Mangesh Shahi
Mangesh Shahi is an Agile, Scrum, ITSM, & Digital Marketing pro with 15 years' expertise. Driving efficient strategies at the intersection of technology and marketing.

ITIL refers to the Information Technology Infrastructure Library. It is a collection of best practices for providing IT services. ITIL 4 is the most recent edition of the ITIL framework, which was launched in February 2019. ITIL is a widely recognized framework for IT Service Management (ITSM). The main focus of this framework is to enhance collaboration among the organization’s different stakeholders. The previous version of ITIL (ITIL v3) had to be more sophisticated in its approach to service management as a business enabler. This was done to match the new frameworks like VeriSM, SIAM, and FitSM. One can take training courses to learn more about ITIL 4 for better understanding. In this blog, we are going to discuss the aspects and fundamentals of ITIL 4. 

ITIL Certification Training

Why ITIL 4 is unique?

ITIL 4 includes two key upgrades to the previous version: 

  • The Model of Four Dimensions 
  • The Service Value System (ITIL)

The Model of Four Dimensions in ITIL

1. Organization and people – Clear reporting lines and well-defined roles and responsibilities are essential for developing a well-structured organization that can provide effective services. However, an organization that needs a culture to support its goals is unambitious. It also has an impact on how services are delivered within the company. This culture is made up of people—technical and non-technical employees, administrative personnel, facility management personnel, security personnel, and so on. People are the single most significant asset of any organization when they work together as one entity. The cultural diversity they bring to the table is critical to the efficient operation of a business. Though some technologies and machines can handle all of the activities that humans do, having the appropriate people in the right positions can be important to an organization.

2. Information and technology – The information and technology dimension defined in ITIL 4 includes technologies that support service management, workflow management systems, inventories, knowledge bases, analytical tools, and communication systems in an organization. Furthermore, it comprises all information created, saved, managed, and utilized by the organization when providing an IT service. Businesses today process massive volumes of data using technologies such as artificial intelligence, machine learning, the Internet of Things, and blockchain, necessitating strict information management practices. Organizations should take extra precautions to create watertight procedures to manage these massive amounts of data, and all stakeholders should closely comply with them.

3. Processes and Value Streams – This dimension is described in ITIL 4 as follows: It entails identifying the activities, workflows, processes, and procedures required to meet the agreed-upon business objectives, as well as determining how different components of the organization come together and collaborate to enable value creation through products and services., according to ITIL 4 value stream is a series of actions that an organization takes to generate and provide products and services to customers. These value streams are enabled, in turn, by processes that convert inputs into outputs. This dimension aids in defining the service delivery model and identifying processes that do not contribute to the production of value for the business.

4. Suppliers and Partners – Without partners and suppliers, no service management ecosystem is complete. To some extent, every organization is reliant on its partners and suppliers for service delivery.  All the interactions of a company with other organizations’ staff members or designers, developers, and support services are carried out by the ITIL 4 dimension. Organizations rely on their partners at various levels. Some may concentrate on establishing core competencies internally while relying on partners and suppliers for other requirements. Some people may want to rely on their relationships as little as possible. Service Integration and Management (SIAM), in which an ‘integrator’ ensures that service relationships are correctly coordinated, is one way used by organizations to address this problem. 

5. The Service Value System (ITIL) – The ITIL Service Value System (SVS) in ITIL 4 gives a comprehensive insight into a company’s service management system. It displays how all of an organization’s actions and components work together to create value. The ITIL 4 service value system communicates with other organizations, forming an ITIL ecosystem that generates value for other organizations, as well as their stakeholders and customers.

6. Demand/Opportunity – All potential opportunities to provide value for end-users are represented by opportunity. The requirement for products or services is referred to as demand. Although these two main inputs are always present in the system, the organization does not always capitalize on all available possibilities or focus on meeting all requests.

The Service Value Chain in ITIL

The service value chain is defined by ITIL 4 as a collection of six core activities that collaborate to co-create value for end customers by delivering a product or service. To conduct a certain sort of job, the activities apply various combinations of ITIL management practices. Furthermore, all of these activities are linked and get input from outside sources as well as from within the service value chain. The following are the actions outlined in the ITIL service value chain:

1. Plan – The development of plans, policies, and standards, as well as the establishment of a value stream’s direction.

2. Improve – Ensuring the continuous improvement of the organization’s practices, products, and services.

3. Engage – Establishing positive relationships with all stakeholders and end users to provide transparency and a clear understanding of the products and services.

4. Design and transition – Ensures that the products and services delivered meet stakeholders’ demands.

5. Obtain/create – Maintains the service components such as hardware, software, and services whenever and wherever they are required.

6. Deliver and support – Ensures that services are delivered and supported in a manner that fulfills the expectations of clients, customers, partners, and more.

This is a basic guide to the latest ITIL 4 framework. If you want to understand and need to master your skills in this framework, you can take our ITIL 4 Foundation training course which will help you to stay relevant in this digital age. Our IT Service Management training courses are designed with in-depth knowledge and in a way that makes learning fun. Spoclearn is an accredited training provider that delivers all ITIL course modules worldwide across industry sectors.

Leave a Reply

Your email address will not be published. Required fields are marked *

Popular Courses

Follow us









Subscribe us