Trending Now

The Future of DevSecOps: 8 Trends and Predictions for the Next Decade
The Complete Guide to Microsoft Office 365 for Beginners
Organizational Certifications for Change Management Training
Product Owner Responsibilities and Roles
Agile Requirements Gathering Techniques 2024
Project Management Strategies for Teamwork
ITIL & AI: Revolutionizing Service Excellence
Agile Scrum Foundation Certification Guide (2025)
Major Agile Metrics for Project Management
5 Phases of Project Management for Successful Projects
Agile vs SAFe Agile: Comparison Between Both
Embrace Agile Thinking: Real-World Examples
What are the 7 QC tools used in quality management?
Four Dimensions of Service Management in ITIL4 - A Deep Dive
The Role of Big Data on Today's Business Strategies
PMP Certification Requirements: Strategies for Success
What is Site Reliability Engineering (SRE)?
Scrum Master Certification Cost in 2024
The Benefits of PRINCE2 for Small and Medium Enterprises (SMEs)
The Future of IT Service Management in Asia: A Look at ITIL Certification Trends for 2025
How Kaizen Can Transform Your Life: Unlock Your Hidden Potential
PRINCE2 and Project Management Certifications: Finding the Perfect Fit
How much is ITIL Certification Cost in 2024
Everything You Need to Know About the ITIL v4 Foundation Certification Curriculum
Top 10 Benefits of ITIL v4 Foundation Certification
The Importance of Tailoring PRINCE2 to Fit Your Organization's Needs
What is GitOps: The Future of DevOps in 2024
Why Should I Take a VeriSM Certification? My Personal Journey to Success
PRINCE2 7 for Beginners: A Simple Introduction for Newbies
The 7 ITIL Guiding Principles to Maximize Efficiency
What is a Vulnerability Management and It's Importance
ITIL 4 Framework: Key Changes and Updates for 2025
Project Management Principles and Concepts
Project Management Complexity: Strategies from the PMBOK 7th Edition
Kaizen Costing - Types, Objectives, Process
Lean Six Sigma Certification Levels Complete Guide
Kaizen- Principles, Advantages, and More
Benefits of Lean Six Sigma Black Belt Certification
Risk Management and Risk Mitigation Techniques For Businesses
Scaling Agile in Organizations and Large Teams
Navigating ITIL 4's Service Value Chain for Optimal Performance
ITIL 4 and Security Management: Ensuring Robust Information Security
How ITIL is Used in an Organization: A Layman's Guide
How ITIL 4 Enhances Digital Transformation Strategies: The Key to Modernizing IT Infrastructure
The Role of the ITIL 4 Service Value System in Modern ITSM
The Impact of ITIL 4 on IT Governance and Risk Management
Lean Six Sigma in Daily Life: Practical Examples of Quality Improvement
Achieving Agile ITSM with ITIL 4: A Synergistic Approach
Kaizen Basics: Continuous Improvement Strategies for Your Business
PRINCE2 Certification Role and Process
PRINCE2 Practitioner's Guide: Applying Methodologies to Real-World Scenarios
Developing a Cybersecurity Strategy: A Guide for IT Managers
The SRE Playbook: Implementing Reliability Practices That Work
Agile vs. DevOps: Difference and Relation
Agile at Scale: Strategies and Challenges
How to Manage Distributed Agile Teams?
What are two of the SAFe Core Values? (Choose two)
Which statement is a value from the Agile Manifesto?
Agile vs Waterfall: Difference Between Methodologies
Scrum Framework and Its Advantages in 2024
Major Scrum Master Skills for Leadership
Common Scrum Mistakes and How to Avoid
4 Best Agile Project Management Tools For Work
What does the Continuous Delivery Pipeline enable?
CSM vs. SSM: Which Scrum Master Certification is Better?
Which two statements are true about a Feature? (Choose two.)
Why do Business Owners assign business value to team PI Objectives?  
Optimizing flow means identifying what?
Which statement is true when continuously deploying using a DevOps model?
SAFe's first Lean-Agile Principle includes "Deliver early and often" and what else?
The 10 Benefits of Leading SAFe Certification
Agile Scrum Best Practices for Efficient Workflow
What is one way a Scrum Master can gain the confidence of a stakeholder?
Systems builders and Customers have a high level of responsibility and should take great care to ensure that any investment in new Solutions will deliver what benefit?
Which statement is true about batch size?
Advantages of Certified Scrum Master
What is one of the tools associated with Design Thinking?
At the end of PI Planning, after dependencies are resolved and risks are addressed, a confidence vote is taken. What is the default method used to vote?
Which pillar in the House of Lean focuses on the Customer being the consumer of the work?
What does a Scrum Master support in order to help the team improve and take responsibility for their actions?
What are two characteristics of teams that fear conflict?
What are the top two reasons for adopting Agile in an organization? (Choose two)
The primary need for SAFe is to scale the idea of what?
What is one output of enterprise strategy formulation?
Which two types of decisions should remain centralized even in a decentralized decision-making environment? (Choose two.)
The Agile Team includes the Scrum Master and which other key role?
What goes into the Portfolio Backlog?
Top 10 Scrum Master Interview Questions and Answers for 2024
Scrum Master Certification Detailed Curriculum
Scrum Master Certification Exam Preparation Guide
What is an example of applying cadence and synchronization in SAFe?
What are three opportunities for creating collaboration on a team? 
The program board shows which two items? (Choose two.)
What are two actions the Scrum Master can take to help the team achieve the SAFe Core Value of transparency? (Choose two.)
The purpose of Continuous Integration is to deliver what?
What are the benefits of organizing teams around Features?
What else does the SAFe principle, unlock the intrinsic motivation of knowledge workers, require besides purpose and mission?
How can a Scrum Master help the team remain focused on achieving their Iteration goals?
What is the primary measurement during Inspect and Adapt?
Which pathway would a LACE use on the Agile growth lifecycle?
How does SAFe describe Customer Centricity

How does SAFe describe Customer Centricity?

Picture of SPOCLEARN
Upskill and Reskill in industry-recognized certification courses to become a Global Professional.

A. As a strategy to meet the needs of an ever-changing Customer market

B. As a way of working to include the Customer in daily work processes and planning

C. As a set of practices employed to make products focused on Customer

D. As a mindset focused on Customer behaviors that produce the best innovations

The Correct Answer is

D. As a mindset focused on Customer behaviors that produce the best innovations.


SAFe (Scaled Agile Framework) describes Customer Centricity as a mindset that places the customer at the core of every decision, design, and discussion. This approach is focused on understanding and responding to customer behaviors, needs, and preferences, aiming to produce the most valuable and innovative outcomes. So, the most accurate description of Customer Centricity in the context of SAFe is:

  • As a mindset focused on Customer behaviors that produce the best innovations.

Customer Centricity in SAFe encourages organizations to deeply understand their customers, engage with them throughout the development process, and strive to exceed their expectations. This mindset fosters a culture of innovation and continuous improvement, with the ultimate goal of creating products and solutions that truly meet the evolving needs of customers. It emphasizes the importance of empathy, user feedback, and market understanding in driving product development and business strategies.

SAFe (Scaled Agile Framework) positions Customer Centricity not just as a practice or strategy, but as a fundamental mindset that influences every aspect of an organization’s operations. It’s about creating a culture that prioritizes the customer’s needs and experiences at the heart of all decision-making processes. Here are some deeper insights into how SAFe describes Customer Centricity and its implications for businesses:

Core Aspects of Customer Centricity in SAFe

  • Understanding Customer Needs and Behaviors: This involves continuous engagement with customers to gather insights into their needs, preferences, challenges, and behaviors. By deeply understanding who the customers are and what they value, organizations can tailor their products and services to meet and exceed customer expectations.

  • Empathy as a Driving Force: Customer Centricity is rooted in empathy. This means actively putting oneself in the customer’s shoes to understand their experiences and pain points. Empathy leads to more thoughtful and user-friendly product designs, enhancing customer satisfaction and loyalty.

  • Continuous Feedback and Adaptation: A customer-centric mindset emphasizes the importance of gathering and acting on customer feedback throughout the product development lifecycle. This feedback loop allows organizations to continuously improve and adapt their offerings to better meet customer needs.

  • Innovation Focused on Customer Value: Innovation in a customer-centric organization is driven by the desire to provide real value to customers. This involves not only creating new and improved products but also reimagining existing processes and services to enhance the customer experience.

  • Cross-Functional Collaboration: Achieving customer centricity requires collaboration across all levels and functions of an organization. From leadership to frontline employees, everyone plays a role in understanding and advocating for the customer’s perspective.

Implications for Businesses

  • Strategic Alignment: Organizations must align their strategies, goals, and metrics around customer outcomes. This alignment ensures that delivering value to the customer is a primary focus across the business.

  • Design Thinking: SAFe encourages the use of design thinking practices to innovate and solve problems from a customer-centric perspective. This involves iterative cycles of prototyping, testing, and feedback with a strong focus on the user experience.

  • Lean-Agile Principles: Customer Centricity complements Lean-Agile principles by emphasizing value delivery, waste reduction (especially in activities that do not add value for the customer), and the flexibility to respond to changing customer needs.

  • Organizational Culture: Cultivating a customer-centric mindset requires a cultural shift within the organization. Leaders play a crucial role in modeling customer-centric behaviors and creating an environment where customer-focused innovation can thrive.


Customer Centricity in SAFe is a comprehensive approach that goes beyond superficial customer engagement. It demands a deep, empathetic understanding of the customer and a commitment to aligning products, processes, and people to create exceptional value and experiences. By adopting a customer-centric mindset, organizations can foster innovation, improve customer satisfaction, and achieve sustained competitive advantage in an ever-evolving market.

Other Leading SAFe 6.0 Question – The analyzing step of the Portfolio Kanban system has a new Epic with a completed Lean business case. What best describes the next step for the Epic?

Leave a Reply

Your email address will not be published. Required fields are marked *

Popular Courses

Follow us









Subscribe us