Which two needs should ‘change control’ BALANCE?
Learn how ITIL 4 Change Control balances the need for beneficial changes with the need to protect users and customers.
Which value chain activity creates service components?
Discover how the Obtain/Build activity in ITIL 4 enables the creation of essential service components for delivering customer value.
How does categorization of incidents assist incident management?
Learn how categorizing incidents in ITIL 4 directs issues to correct support areas, speeding up resolution and improving service.
Identify the missing word in the following sentence.
Discover how ITIL 4’s Information Security Management practice protects organizational data against threats and ensures confidentiality.
What is the definition of warranty?
Learn how ITIL 4 defines warranty as assurance that a service meets agreed requirements, including availability, capacity, and security.
Which is a purpose of the ‘service desk’ practice?
Explore how the ITIL 4 Service Desk captures demand for incident resolution and service requests, enhancing user satisfaction.
Which statement is a value from the Agile Manifesto?
Discover the core values of the Agile Manifesto: Individuals & interactions, Working software, Customer collaboration, Responding to change.
How does ‘service request management’ contribute to the ‘obtain/build’ value chain activity?
Learn how ITIL 4’s Service Request Management practice supports Obtain/Build by using pre-approved components to fulfill user requests.
What are two of the SAFe Core Values? (Choose two)
SAFe Core Value: Transparency – Promote openness and visibility, enabling shared understanding and trust among team members and stakeholders.
Which practice is the responsibility of everyone in the organization?
Learn why Continual Improvement is a shared responsibility in ITIL 4, promoting a culture of ongoing enhancement.
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