What is a standard change in ITIL 4?
Learn about ITIL 4’s standard change, a low-risk, pre-authorized change type that improves efficiency in routine service tasks.
Which practice provides a single point of contact for users?
Discover how ITIL 4’s Service Desk practice serves as the single point of contact for users, centralizing support and improving service quality.
What is the first step of the guiding principle ‘focus on value’?
Learn why identifying the service consumer is the first step in ITIL 4’s ‘focus on value’ principle, aligning services to meet user needs.
Which is a benefit of using an IT service management tool to support incident management?
Learn how ITSM tools support ITIL 4 incident management through automated matching, speeding up problem resolution and improving accuracy.
Key Benefits of Site Reliability Engineering (SRE) – A Deep Dive for Modern IT
Explore the key benefits of Site Reliability Engineering (SRE) in modern IT. Learn how SRE enhances system reliability, boosts efficiency, and drives business success.
What should be included in every service level agreement?
Learn why clearly defined service outcomes are essential in ITIL 4 SLAs, aligning expectations and measuring success.
A service provider describes a package that includes a laptop with software, licenses, and support. What is this package an example of?
Explore how ITIL 4 defines service offerings as packages, including resources, licenses, and support, to deliver value to customers.
What are the two types of cost that a service consumer should evaluate?
Explore the two types of costs in ITIL 4—those removed and those imposed by the service—to make informed decisions.
Which value chain activity includes negotiation of contracts and agreements with suppliers and partners?
Learn how ITIL 4’s Engage activity involves contract and agreement negotiations with suppliers and partners for effective service delivery.
Identify the missing word(s) in the following sentence.
Discover how ITIL 4 services enable value by facilitating customer outcomes, focusing on goal-oriented service delivery.
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