ITIL® 4 Foundation Certification Training in Vietnam

ITIL® 4 Foundation Certification Training
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1786+ Learners

Advance your IT career with Spoclearn’s 2-day ITIL® 4 Foundation Certification Training in Vietnam, accredited by PeopleCert. This globally recognized program combines international ITIL best practices with Vietnam-specific case studies from banking, manufacturing, BPO, telecom, and government digitalisation. Delivered online nationwide and in-person in Hanoi, Ho Chi Minh City, and Da Nang, it prepares you for the exam and equips you with practical skills to improve IT governance, reduce downtime, and drive business value. Join over 3 million ITIL-certified professionals worldwide and support Vietnam’s digital growth.

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ITIL® 4 Foundation CURRICULUM: COMPLETE COURSE SYLLABUS & LEARNING PATH

Course Agenda

In ITIL® 4, Service Management is defined as a set of specialized organizational capabilities for enabling value for customers in the form of services. This module introduces the fundamental concepts that underpin the design, delivery, and improvement of services in any IT-enabled organization.

You will learn:

  • Definitions of service, utility, warranty, customer, user, service management, and sponsor.
  • Key concepts of creating value with services: cost, value, organization, outcome, output, risk, utility, and warranty.
  • Key concepts of service relationships: service offering, service relationship management, service provision, and service consumption.

Eligibility

Am I Eligible for ITIL® 4 Foundation?

Quick answer, so you can get started with confidence.

Yes — this course is open to all.

No formal prerequisitesYou don't need prior coursework.
No previous certification requiredEveryone is welcome.
Recommended for all learner levelsWhether you're a beginner or experienced, this course is for you.
Just bring your interest to learn.

Who Can Attend ITIL® 4 Foundation Training in Vietnam

Target Audience

Job roles for which the ITIL® 4 Foundation training can be beneficial are:

  • ITSM Managers
  • IT Professionals
  • Business Managers
  • Project Managers
  • Business Process Owners
  • System Administrators
  • IT Operations Professionals
  • CIOs
  • CTOs
  • Solution Architects
  • Enterprise Architects
  • Professionals transitioning from ITIL® v3 to ITIL® 4
  • Aspiring ITSM professionals
  • Professionals who are looking to clear their ITIL® 4 Foundation certification exam
Target Audience

ITIL® 4 Foundation Course FAQ's

Frequently Asked Questions
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ITIL 4 Foundation Certification Course in Vietnam

Course Overview

ITIL 4 Foundation Certification Training in Vietnam introduces learners to modern IT service management practices. Fully aligned with AXELOS and PeopleCert’s syllabus, the course covers the Service Value System (SVS), Four Dimensions of Service Management, and ITIL guiding principles. The program also emphasizes integrating emerging technologies like cloud computing, AI, and automation to enhance service resilience, scalability, and customer satisfaction. Participants gain practical skills in process optimization, risk management, and stakeholder engagement, empowering organizations to efficiently support digital transformation and achieve operational excellence in Vietnam’s competitive markets.

Spoclearn contextualises delivery with Vietnamese case studies: banks aligning with State Bank of Vietnam (SBV) IT compliance requirements, telecom operators such as Viettel and VNPT enhancing service delivery, and government projects advancing Vietnam’s National Digital Transformation Program to 2030. For individuals, certification improves employability. For enterprises, ITIL ensures compliance, governance, and ROI on ITSM adoption.

Weekday

16, 17 Nov 2026 (2 Days)

10:00 - 18:00 ICT(8 Hrs / Day)

Live Online Classroom

Exam :

Included

₫ 35,795,961
1

Course Brochure

PDF · Curriculum, pricing & more

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Growing Demand for ITIL 4 Foundation Certified Professionals in Vietnam

Vietnam’s rapid digitalisation, supported by the National Digital Transformation Program to 2030, has increased the demand for ITIL-certified professionals. Banks, telecoms, outsourcing firms, and government departments are adopting ITIL to standardise IT governance and enhance service quality.
ITIL is consistently ranked among the top IT certifications in Vietnam. 

For individuals, it creates career opportunities in ITSM, governance, and DevOps. For enterprises, ITIL adoption delivers measurable KPIs such as reduced MTTR, SLA compliance, audit readiness, and improved customer experience. With Vietnam’s IT outsourcing sector booming, ITIL-certified professionals are highly sought after.

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