ITIL 4 Foundation Certification Training in Vietnam introduces learners to modern IT service management practices. Fully aligned with AXELOS and PeopleCert’s syllabus, the course covers the Service Value System (SVS), Four Dimensions of Service Management, and ITIL guiding principles. The program also emphasizes integrating emerging technologies like cloud computing, AI, and automation to enhance service resilience, scalability, and customer satisfaction. Participants gain practical skills in process optimization, risk management, and stakeholder engagement, empowering organizations to efficiently support digital transformation and achieve operational excellence in Vietnam’s competitive markets.
Spoclearn contextualises delivery with Vietnamese case studies: banks aligning with State Bank of Vietnam (SBV) IT compliance requirements, telecom operators such as Viettel and VNPT enhancing service delivery, and government projects advancing Vietnam’s National Digital Transformation Program to 2030. For individuals, certification improves employability. For enterprises, ITIL ensures compliance, governance, and ROI on ITSM adoption.
10:00 - 18:00 ICT(8 Hrs / Day)
Live Online Classroom
Included
Competitive Salary Growth
In Vietnam, ITIL-certified professionals earn VND 450M–650M annually; they earn about 20% more, with seniors surpassing VND 750M–900M, especially in banking, telecom, IT outsourcing, and government roles.
Market Demand
Job portals list 500+ ITIL-related openings across Vietnam, particularly in Hanoi and Ho Chi Minh City. Employers include Viettel, VNPT, FPT Software, BIDV, Techcombank, and multinational outsourcing companies.
Professional Community
Vietnam’s IT services market is expanding rapidly, especially with its position as a regional outsourcing hub, increasing ITIL adoption for ITSM, governance, and service delivery roles.

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Job roles for which the ITIL® 4 Foundation training can be beneficial are:

In ITIL® 4, Service Management is defined as a set of specialized organizational capabilities for enabling value for customers in the form of services. This module introduces the fundamental concepts that underpin the design, delivery, and improvement of services in any IT-enabled organization.
You will learn:
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2 Days
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ICT (8 Hrs / Day)
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