PMP® Certification Training Course in Malaysia

Task 1: Develop a common vision ​

• Help ensure a shared vision with key stakeholders.​

• Promote the shared vision.​

• Keep the vision current.​

• Break down situations to identify the root cause of a misunderstanding of the vision.​
  

Task 2: Manage conflicts​

• Identify conflict sources.​

• Analyze the context for the conflict.​

• Implement an agreed-on resolution strategy.​

• Communicate conflict management principles with the team and external stakeholders.​

• Establish an environment that fosters adherence to common ground rules.​

• Manage and rectify ground rule violations.​
  

Task 3: Lead the project team​

• Establish expectations at the team level.​

• Empower the team. • Solve problems.​

• Represent the voice of the team.​

• Support the team's varied experiences, skills, and perspectives.​

• Determine an appropriate leadership style.​

• Establish clear roles and responsibilities within the team​
  

Task 4: Engage Stakeholders​

• Identify stakeholders.​

• Analyze stakeholders.​

• Analyze and tailor communication to stakeholder needs.​

• Execute the stakeholder engagement plan.​

• Optimize alignment among stakeholder needs, expectations, and project objectives.​

• Build trust and influence stakeholders to accomplish project objectives.​
  

Task 5: Align Stakeholder Expectations​

• Categorize stakeholders.​

• Identify stakeholder expectations. ​

• Facilitate discussions to align expectations.​

• Organize and act on mentoring opportunities​
  

Task 6: Manage Stakeholder Expectations​

• Identify internal and external customer expectations.​

• Align and maintain outcomes to internal and external customer expectations.​

• Monitor internal and external customer satisfaction/expectations and respond as needed.​
  

Task 7: Ensure Knowledge Transfer​

• Identify knowledge critical to the project.​

• Gather knowledge.​

• Foster an environment for knowledge transfer.​
  

Task 8: Plan & Manage Communication​

• Define a communication strategy.​

• Promote transparency and collaboration.​

• Establish a feedback loop.​

• Understand reporting requirements.​

• Create reports aligned with sponsors and stakeholder expectations.​

• Support reporting and governance processes.