IT Service Management

ITIL v5 Foundation Certification Training Course

ITIL® (Version 5) Foundation Certification

  • ITIL® v5 Foundation Certification Training Aligned with PeopleCert

  • Expert-Led Training with the latest ITIL® v5 Framework

  • Learn from PeopleCert-authorized trainers and Industry Experts

  • Prepare confidently for the ITIL® V5 Foundation exam

  • 40+ ready-to-apply ITIL templates and real-world case studies

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ITIL® (Version 5) Foundation CURRICULUM: COMPLETE COURSE SYLLABUS & LEARNING PATH

Course Agenda

➢ Product and service management

  • Define digital product and service management
  • Define product, service as a key concept of digital product and service management
  • Define digital product, digital service as a key concept of digital product and service management
  • Define continual improvement as a key concept of digital product and service management
  • Define the ITIL Product and Service Lifecycle as a key concept of digital product and service management
  • Define good as a key concept of digital product and service management
  • Define utility, warranty, user experience and sustainability
  • Know the benefits of ITIL for enterprises, managed service providers, digital product vendors, digital product and service management professionals

➢ Manage worksheets and workbooks

  • Experience, Strategy and Transformation 
  • Define basic terms of ITIL Experience like: experience, digital experience, trust, user experience (UX), customer experience (CX), experience level agreement, human-centred design 
  • Define basic terms of ITIL Strategy like: strategy, business strategy, digital strategy, mission, vision, purpose, VUCA, leadership
  • Define basic terms of ITIL Transformation like: change, transformation, business as usual 

➢  Service offerings 

  • Define service offering and service interactions
  • Define service actions, transfer of goods, access to resources
  • Explain service offering and service interactions
  • Explain service actions, transfer of goods, access to resources

➢   Value co-creation  

  • Define value and value co-creation
  • Define cost and risk
  • Define output and outcome
  • Understand the difference between output and outcome
  • Explain how value contributes to value co-creation
  • Explain how outcomes, costs, risks contribute to value co-creation
  • Explain how utility, warranty, user experience, sustainability contributes to value co-creation
  • Explain how feedback contributes to value co-creation

➢   Service relationships 

  • Define organization, service provider, service consumer, digital product vendor as key concepts of service relationships
  • Define basic, cooperative, and collaborative service relationship as key concepts of service relationships
  • Define the service journey as a key concept of service relationships
  • Define sponsor, customer, and user roles as key concepts of service relationships
  • Define service quality, service level as key concepts of service relationships
  • Define Service Level Agreement (SLA) as a key concept of service relationships
  • Understand the difference between service provider and service

➢ Consumer

  • Understand the difference between service provider and digital product vendor
  • Understand the difference between service consumer and digital product vendor
  • Understand the difference between basic, cooperative, and collaborative service relationships

Eligibility

Am I Eligible for ITIL® (Version 5) Foundation?

Quick answer, so you can get started with confidence.

Yes — this course is open to all.

No formal prerequisitesYou don't need prior coursework.
No previous certification requiredEveryone is welcome.
Recommended for all learner levelsWhether you're a beginner or experienced, this course is for you.
Just bring your interest to learn.

Who Can Attend ITIL® (Version 5) Certification Training in Kuwait

Target Audience
  • IT Specialist Application Development
  • IT Specialist Change Management
  • IT Operations Specialist
  • IT Development Manager
  • IT Service Operations Manager
  • IT Team Leader
  • Chief Digital Officer
  • IT Project Manager
  • Transformation Manager
  • IT Service Manager
  • Digital Product Manager
  • Experience Manager
  • Service Improvement Manager
  • Service Delivery Specialists
  • Product Owner
  • Process Lead
  • Customer Success Manager
  • Service Owner
  • Digital Product Designer
  • Enterprise Architect
  • Solution Designer
Target Audience

What is ITIL® (Version 5) Exam Pattern and Question Format?

Exam Format

  • Exam Type: Multiple-Choice Questions

  • No. of Questions: 40

  • Duration: 60 Mins

  • Passing score: 65% (26 of 40 correct)

  • Languages: English

  • Closed Book

Exam Format

Frequently Asked Questions

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ITIL® (Version 5) Certification Course in Kuwait

Course Overview

ITIL® v5 Certification Course in Kuwait today at Spoclearn. This is one of the finest courses to pursue if you want an uptick in the IT Service Management Skills. The course follows the ITIL 4 framework and its 2025 update, which now covers AI in IT operations, cloud service delivery, and how to create value at every step of the service lifecycle. The popularity of the course can be ascertained from the fact that it has been used across IT, banking, healthcare, telecom, and the public sector. Post completion, professionals are equipped with a lot of skills in service design, incident management, risk governance, continual improvement, and even leadership.

At Spoclearn, we follow a practical approach and consider global case studies to provide a better fundamental vision to learners. The course is available in 9 languages, including English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish. The exam has 40 questions and a 60-minute time limit, and 65% marks is the qualifying percentage. Right now, over 2.5 million professionals across the US, UK, India, UAE, and Australia have an active ITIL certification. In fact, according to current data, professionals with ITIL certification earn 20–30% more than those without it.

Weekend

7, 8 Nov 2026 (2 Days)

10:00 - 18:00 AST(8 Hrs / Day)

Live Online Classroom

Exam :

Included

KWD 464.000
1

Course Brochure

PDF · Curriculum, pricing & more

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Why itil v5

Why ITIL® (Version 5) Certification Matters

ITIL V5 provides a modern, flexible and comprehensive framework to create, deliver and continually improve IT-enabled services that drive business value

Align IT with Business Goals

Stronger collaboration and value driven services.

Enhanced Value Creation

Focus on outcomes and customer experience.

More Flexibility and Agile

Adopt to modern technologies and ways of working

Globally Recognized

The most widely adopted ITSM framework worldwide.

Why ITIL® (Version 5) Certification Matters

ITIL V5 helps us deliver better services and greater business value.

For Individuals

Advance Your Career

  • Gain in-demand ITSM skills

  • Globally recognized certification

  • Learn from industry experts

  • Lifetime access to learning resources

Enroll Individually
Advance Your Career

For Organizations

Build High-Performing Teams

  • Customized training for your teams

  • Flexible delivery (online, on-site, hybrid)

  • Volume discounts and enterprise pricing

  • Drive service excellence across your organization

Request Corporate Training
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What Makes Spoclearn Different

Spoclearn Key Differentiators
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Why is the demand for the ITIL v5 course by Spoclearn rising globally?

Well, this uptick in the demand of this course is mainly due to its credibility and exposure that it gives. Companies everywhere are moving fast with digital transformation, and they need IT professionals who can manage services properly, cut operational risk, and show clear business value. An ITIL-certified professional fits this need well, which is why so many employers treat the certification as a baseline requirement for senior IT roles.

Industry research shows the global IT service management market will grow at over 9% a year through 2030. That kind of growth means a steady stream of new roles — and not enough people to fill them. Organisations like IBM, Accenture, NHS Digital, and HSBC already list ITIL on job descriptions across IT services, operations, and infrastructure teams. The gap between supply and demand is what gives ITIL holders a real edge in the job market today.

The 2025 update to the framework makes this even more relevant. For the first time, ITIL directly covers how to work with AI tools in IT operations — things like AI monitoring, automated incident response, and smart service catalogues. Companies roll out these tools fast, and they want people who understand how to manage them within a proper service framework. ITIL v5 is the only major ITSM certification that addresses this directly, which puts it ahead of other credentials for professionals who work in modern tech environments.

The salary data tells the same story. ITIL holders earn 20–30% more than peers without the certification across markets like the US, UK, UAE, Singapore, and Australia. At the director level, that gap can go past 35%. On top of that, ITIL carries weight in over 180+ countries, so the credential travels with you wherever you go.

Where ITIL® (Version 5) Foundation Holders Drive Success

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