ITIL® (Version 5) Foundation Training in Vietnam
ITIL® Foundation (Version 5) is the newest evolution of the globally recognised ITIL service management framework, designed to help organisations manage modern digital services efficiently. In Vietnam, where technology outsourcing, fintech, telecom, and enterprise IT sectors are expanding rapidly, ITIL certification is widely recognised as a key capability for IT operations, service delivery, IT governance, and digital transformation roles. Spoclearn’s ITIL (Version 5) Certification Training in Vietnam focuses on two essential outcomes: Certification readiness for the official PeopleCert ITIL Foundation (Version 5) exam through structured learning and exam-focused preparation. Workplace-ready skills, enabling professionals to apply ITIL concepts immediately across incident management, change enablement, request fulfilment, and continual service improvement.
The course combines instructor-led training, real-world case studies, and interactive exercises. Participants learn how New ITIL principles support Vietnam’s fast-growing digital economy, where organisations must balance rapid innovation with stable and reliable IT service delivery. For individuals, ITIL certification supports career growth into roles such as Service Delivery Manager, IT Operations Manager, Incident Manager, Change Manager, and IT Service Consultant. For enterprises, ITIL improves operational efficiency, service reliability, and business alignment.
11, 12 Apr 2026 (2 Days)
10:00 - 18:00 ICT(8 Hrs / Day)
Live Online Classroom
Included
Why ITIL® (Version 5) Matters in Vietnam?
Strong demand for IT service management professionals
Vietnam’s digital economy is growing quickly, with enterprises investing heavily in IT infrastructure and cloud services. ITIL certification helps professionals develop structured service management skills needed to support enterprise IT operations and digital platforms.
Essential for outsourcing and global delivery environments
Vietnam is a leading IT outsourcing hub. ITIL enables companies to standardize service delivery, improve client satisfaction, strengthen governance, and ensure reliable, scalable, globally competitive IT operations worldwide success.
Supports ITSM platforms used by enterprises
Many organizations in Vietnam rely on ServiceNow and Jira Service Management. ITIL provides structured practices to maximize these tools, enhance service efficiency, strengthen governance, and deliver consistent, value-driven IT service performance.
Why ITIL® (Version 5) Certification Drives Career Growth in Vietnam
ITIL certification helps professionals qualify for higher-level IT service management roles in Vietnam. Service management professionals typically earn higher salaries than entry-level IT support staff due to increased responsibilities and leadership roles.
Vietnam’s rapid digital transformation is driving demand for ITIL-certified professionals who can manage IT services, improve operational efficiency, strengthen governance, and ensure reliable, value-driven enterprise service delivery.
Leading job portals in Vietnam, including LinkedIn Vietnam, VietnamWorks, TopCV, and Indeed Vietnam, regularly feature ITIL job opportunities, highlighting growing demand for skilled IT service management professionals nationwide.
Top industries hiring ITIL professionals in Vietnam include IT services, banking, telecommunications, government, healthcare, manufacturing, and e-commerce, supporting service quality, digital transformation, and efficient IT operations nationwide.

Let’s Talk – Schedule a Time That Works for You
We know your time matters. Use the calendar below to book a consultation with our team at your convenience—adjusted to your timezone. Let’s explore how Spoclearn can help you transform and grow.
Select a date & time
Sunday, April 5
Morning
Afternoon
Evening
Schedule for ITIL® (Version 5) Foundation Training in Vietnam
Loading Schedule...
Key Features of ITIL® (Version 5) Certification Training in Vietnam
- 2-Day Accredited training aligned with official PeopleCert ITIL syllabus
- Instructor-led training with practical real-world scenarios
- Official ITIL (Version 5) certification exam voucher included
- Practice exams and preparation support
- Corporate training programs available
- Globally recognized certification
Who Can Attend ITIL® (Version 5) Certification Training in Vietnam
- IT Specialist Application Development
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
- Experience Manager
- Service Improvement Manager
- Service Delivery Specialists
- Product Owner
- Process Lead
- Customer Success Manager
- Service Owner
- Digital Product Designer
- Enterprise Architect
- Solution Designer

What is ITIL® (Version 5) Exam Pattern and Question Format?
- Exam Type: Multiple-Choice Questions
- No. of Questions: 40
- Duration: 60 Mins
- Passing score: 65%
- Languages: English
- Closed Book
ITIL® (Version 5) Foundation Certification Training Curriculum
➢ Product and service management
- Define digital product and service management
- Define product, service as a key concept of digital product and service management
- Define digital product, digital service as a key concept of digital product and service management
- Define continual improvement as a key concept of digital product and service management
- Define the ITIL Product and Service Lifecycle as a key concept of digital product and service management
- Define good as a key concept of digital product and service management
- Define utility, warranty, user experience and sustainability
- Know the benefits of ITIL for enterprises, managed service providers, digital product vendors, digital product and service management professionals
➢ Manage worksheets and workbooks
- Experience, Strategy and Transformation
- Define basic terms of ITIL Experience like: experience, digital experience, trust, user experience (UX), customer experience (CX), experience level agreement, human-centred design
- Define basic terms of ITIL Strategy like: strategy, business strategy, digital strategy, mission, vision, purpose, VUCA, leadership
- Define basic terms of ITIL Transformation like: change, transformation, business as usual
➢ Service offerings
- Define service offering and service interactions
- Define service actions, transfer of goods, access to resources
- Explain service offering and service interactions
- Explain service actions, transfer of goods, access to resources
➢ Value co-creation
- Define value and value co-creation
- Define cost and risk
- Define output and outcome
- Understand the difference between output and outcome
- Explain how value contributes to value co-creation
- Explain how outcomes, costs, risks contribute to value co-creation
- Explain how utility, warranty, user experience, sustainability contributes to value co-creation
- Explain how feedback contributes to value co-creation
➢ Service relationships
- Define organization, service provider, service consumer, digital product vendor as key concepts of service relationships
- Define basic, cooperative, and collaborative service relationship as key concepts of service relationships
- Define the service journey as a key concept of service relationships
- Define sponsor, customer, and user roles as key concepts of service relationships
- Define service quality, service level as key concepts of service relationships
- Define Service Level Agreement (SLA) as a key concept of service relationships
- Understand the difference between service provider and service
➢ Consumer
- Understand the difference between service provider and digital product vendor
- Understand the difference between service consumer and digital product vendor
- Understand the difference between basic, cooperative, and collaborative service relationships
Spoclearn: Training That Works for Corporates
Get tailored training programs for individuals and enterprise teams that help to maximize your training budgets
- Tailored ProgramsCustomized training solutions designed to meet individual and organizational goals for maximum effectiveness.
- World Class TrainersLearn from 200+ global experts with real-world industry experience and proven expertise.
- Flexible LearningBlended training options to suit diverse learning preferences and geographically dispersed teams.
- Real-world ImpactPost-training coaching ensures the practical application of skills for measurable, lasting results.


What Makes Spoclearn Different
A Single Point of Contact for all your Learning needs.
Four different learning modes available
Wide range of industry-recognized courses to choose from
Accredited course materials approved by governing bodies
200+ trainers and SMEs fulfilling training requirements worldwide
Globally Recognized Training Accreditations
Delivering accredited training solutions aligned with PMI, PeopleCert, EXIN, and more.
ITIL® (Version 5) Foundation Course FAQ's
Loading FAQs...
Growing Demand for ITIL® (Version 5) Certified Professionals in Vietnam
Request a Call Back from Spoclearn – We’re Just a Click Away
Got questions or need help choosing the right training or consulting solution? Schedule a call back with our expert team whenever you're able. Select a time that suits your schedule, and we’ll reach out to guide you through your options.
Expert-Recommended Blogs
Posts Loading...












