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ITIL® (Version 5) Foundation Certification Training in Vietnam

ITIL® (Version 5) Foundation Certification

Accelerate your service management expertise with Spoclearn’s ITIL® Foundation (Version 5) Certification Training in Vietnam, delivered by PeopleCert-aligned accredited instructors. This intensive 2-day instructor-led program equips professionals and enterprise teams with practical skills for AI-enabled digital service environments. Available live online and in Ho Chi Minh City, Hanoi, Da Nang, Hai Phong, Can Tho, Bien Hoa, Nha Trang, Binh Duong, Hue, and Vung Tau, this New ITIL course prepares learners for the official certification exam and modern ITSM success. 

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ITIL® (Version 5) Foundation Training in Vietnam

Course Overview

ITIL® Foundation (Version 5) is the newest evolution of the globally recognised ITIL service management framework, designed to help organisations manage modern digital services efficiently. In Vietnam, where technology outsourcing, fintech, telecom, and enterprise IT sectors are expanding rapidly, ITIL certification is widely recognised as a key capability for IT operations, service delivery, IT governance, and digital transformation roles. Spoclearn’s ITIL (Version 5) Certification Training in Vietnam focuses on two essential outcomes: Certification readiness for the official PeopleCert ITIL Foundation (Version 5) exam through structured learning and exam-focused preparation. Workplace-ready skills, enabling professionals to apply ITIL concepts immediately across incident management, change enablement, request fulfilment, and continual service improvement. 

The course combines instructor-led training, real-world case studies, and interactive exercises. Participants learn how New ITIL principles support Vietnam’s fast-growing digital economy, where organisations must balance rapid innovation with stable and reliable IT service delivery. For individuals, ITIL certification supports career growth into roles such as Service Delivery Manager, IT Operations Manager, Incident Manager, Change Manager, and IT Service Consultant. For enterprises, ITIL improves operational efficiency, service reliability, and business alignment. 

Weekend

11, 12 Apr 2026 (2 Days)

10:00 - 18:00 ICT(8 Hrs / Day)

Live Online Classroom

Exam :

Included

₫ 39,249,161

Why ITIL® (Version 5) Matters in Vietnam?

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Strong demand for IT service management professionals

Vietnam’s digital economy is growing quickly, with enterprises investing heavily in IT infrastructure and cloud services. ITIL certification helps professionals develop structured service management skills needed to support enterprise IT operations and digital platforms.

Essential for outsourcing and global delivery environments

Vietnam is a leading IT outsourcing hub. ITIL enables companies to standardize service delivery, improve client satisfaction, strengthen governance, and ensure reliable, scalable, globally competitive IT operations worldwide success.

Supports ITSM platforms used by enterprises

Many organizations in Vietnam rely on ServiceNow and Jira Service Management. ITIL provides structured practices to maximize these tools, enhance service efficiency, strengthen governance, and deliver consistent, value-driven IT service performance.

Why ITIL® (Version 5) Certification Drives Career Growth in Vietnam

Unlock High-Demand Careers
Salary

ITIL certification helps professionals qualify for higher-level IT service management roles in Vietnam. Service management professionals typically earn higher salaries than entry-level IT support staff due to increased responsibilities and leadership roles.

Job Growth

Vietnam’s rapid digital transformation is driving demand for ITIL-certified professionals who can manage IT services, improve operational efficiency, strengthen governance, and ensure reliable, value-driven enterprise service delivery.

Job Listing

Leading job portals in Vietnam, including LinkedIn Vietnam, VietnamWorks, TopCV, and Indeed Vietnam, regularly feature ITIL job opportunities, highlighting growing demand for skilled IT service management professionals nationwide.

Top Industry Hiring

Top industries hiring ITIL professionals in Vietnam include IT services, banking, telecommunications, government, healthcare, manufacturing, and e-commerce, supporting service quality, digital transformation, and efficient IT operations nationwide.

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April 2026

Sunday, April 5

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Schedule for ITIL® (Version 5) Foundation Training in Vietnam

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Key Features of ITIL® (Version 5) Certification Training in Vietnam

Course Highlights
  • 2-Day Accredited training aligned with official PeopleCert ITIL syllabus 
  • Instructor-led training with practical real-world scenarios 
  • Official ITIL (Version 5) certification exam voucher included 
  • Practice exams and preparation support 
  • Corporate training programs available 
  • Globally recognized certification 

Who Can Attend ITIL® (Version 5) Certification Training in Vietnam

Target Audience
  • IT Specialist Application Development
  • IT Specialist Change Management
  • IT Operations Specialist
  • IT Development Manager
  • IT Service Operations Manager
  • IT Team Leader
  • Chief Digital Officer
  • IT Project Manager
  • Transformation Manager
  • IT Service Manager
  • Digital Product Manager
  • Experience Manager
  • Service Improvement Manager
  • Service Delivery Specialists
  • Product Owner
  • Process Lead
  • Customer Success Manager
  • Service Owner
  • Digital Product Designer
  • Enterprise Architect
  • Solution Designer
Target Audience

What is ITIL® (Version 5) Exam Pattern and Question Format?

Exam Format
  • Exam Type: Multiple-Choice Questions
  • No. of Questions: 40
  • Duration: 60 Mins
  • Passing score: 65%
  • Languages: English 
  • Closed Book

ITIL® (Version 5) Foundation Certification Training Curriculum

Course Agenda

➢ Product and service management

  • Define digital product and service management
  • Define product, service as a key concept of digital product and service management
  • Define digital product, digital service as a key concept of digital product and service management
  • Define continual improvement as a key concept of digital product and service management
  • Define the ITIL Product and Service Lifecycle as a key concept of digital product and service management
  • Define good as a key concept of digital product and service management
  • Define utility, warranty, user experience and sustainability
  • Know the benefits of ITIL for enterprises, managed service providers, digital product vendors, digital product and service management professionals

➢ Manage worksheets and workbooks

  • Experience, Strategy and Transformation 
  • Define basic terms of ITIL Experience like: experience, digital experience, trust, user experience (UX), customer experience (CX), experience level agreement, human-centred design 
  • Define basic terms of ITIL Strategy like: strategy, business strategy, digital strategy, mission, vision, purpose, VUCA, leadership
  • Define basic terms of ITIL Transformation like: change, transformation, business as usual 

➢  Service offerings 

  • Define service offering and service interactions
  • Define service actions, transfer of goods, access to resources
  • Explain service offering and service interactions
  • Explain service actions, transfer of goods, access to resources

➢   Value co-creation  

  • Define value and value co-creation
  • Define cost and risk
  • Define output and outcome
  • Understand the difference between output and outcome
  • Explain how value contributes to value co-creation
  • Explain how outcomes, costs, risks contribute to value co-creation
  • Explain how utility, warranty, user experience, sustainability contributes to value co-creation
  • Explain how feedback contributes to value co-creation

➢   Service relationships 

  • Define organization, service provider, service consumer, digital product vendor as key concepts of service relationships
  • Define basic, cooperative, and collaborative service relationship as key concepts of service relationships
  • Define the service journey as a key concept of service relationships
  • Define sponsor, customer, and user roles as key concepts of service relationships
  • Define service quality, service level as key concepts of service relationships
  • Define Service Level Agreement (SLA) as a key concept of service relationships
  • Understand the difference between service provider and service

➢ Consumer

  • Understand the difference between service provider and digital product vendor
  • Understand the difference between service consumer and digital product vendor
  • Understand the difference between basic, cooperative, and collaborative service relationships

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ITIL® (Version 5) Foundation Course FAQ's

Frequently Asked Questions

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Growing Demand for ITIL® (Version 5) Certified Professionals in Vietnam

Vietnam’s IT industry is expanding rapidly, driven by cloud adoption, outsourcing, and digital transformation. Organisations require structured service management to keep services reliable, minimise disruptions, and remain competitive as technology environments become more complex and business expectations continue to rise across sectors.

ITIL (Version 5) supports Vietnam organisations by improving service reliability, reducing operational disruptions, enhancing customer experience, and strengthening digital transformation outcomes. ITIL-certified professionals play a critical role in ensuring consistent, high-quality IT service delivery across Vietnam’s growing and increasingly interconnected enterprise ecosystem.

ITIL® (Version 5) Foundation Course Reviews

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I was extremely happy with the Lean Awareness training delivered by Spoclearn. This was as an instructor-led online training where the trainer was an expert in all the lean concepts and tools and helped me understand how to use the same in my day-to-day activities. I would definitely recommend their quality management training programs.

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The Root Cause Analysis training exceeded our expectations. The trainer not only covered the tools and techniques in depth but also shared real-world industry examples that made the concepts easy to grasp. The group activities encouraged participation, and the problem-solving framework we learned is already helping us resolve long-standing issues more effectively.

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Made Agile simple! The training was engaging and practical, giving me clear insights into Scrum principles. I now feel confident leading sprint planning, backlog refinement, and daily stand-ups. The hands-on exercises helped me understand team dynamics, prioritize tasks effectively, and facilitate productive retrospectives. I feel empowered to drive Agile practices and contribute meaningfully to my team's success.

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Clear, practical, and instantly applicable. The training was highly engaging, well-structured, and full of actionable insights. My team’s sprint delivery has significantly improved, with enhanced collaboration, better time management, more effective planning, and faster problem-solving. The skills learned are immediately useful and have positively impacted our workflow and productivity.

Sarah Thompson

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Relevant, hands-on, and career-boosting. The advanced Scrum concepts were a game changer, providing practical insights, real-world applications, and actionable strategies. The interactive sessions enhanced problem-solving, collaboration, and leadership skills, empowering participants to drive agile transformations, optimize team performance, and confidently implement Scrum frameworks in dynamic professional environments.

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Earning my PMP certification transformed the way I approach and lead complex IT projects. Beyond sharpening my project management skills, it gave me the confidence to manage stakeholders, budgets, and risks with greater precision. As a globally respected credential, the PMP has significantly elevated my professional credibility, opened new career opportunities, and strengthened my leadership presence across industries.

Ravi Desai
Ravi Desai

Project Manager

PMP gave me a structured, proven approach to managing hospital operations, streamlining processes, and driving efficiency across departments. It has enhanced my ability to handle complex healthcare projects, align teams, and deliver better patient outcomes. Truly, PMP is an essential toolkit for healthcare leaders seeking to balance quality care with operational excellence in today’s fast-paced environment.

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Dr. Laura Mitchell

Operations Head

From timelines to risk, PMP sharpened every aspect of my project delivery. It’s now a must-have for anyone in construction project leadership.

Carlos Méndez
Carlos Méndez

Project Director

Excellent training on ITIL-CDS. The trainer covered detailed concepts with complete explanations and industry-based examples, sharing a very effective approach for each topic.

Deepak Kumar Sampath

I just wanted to express my gratitude for your assistance and patience. My training with Azim just ended, and it was great! To be completely honest, I've used PPTs my entire life, but I still learnt a lot, and Azim has been fantastic with the live, one-on-one training.

Chriselle Cristobal

I highly recommend SPOCLEARN for PMP preparation. They are very professional and kind. I chose the 4-day course on-line live training. Enrollment and payment were very easy. I received clear instructions and had no problems throughout the course. Mr Stefan supervised the enrollment process and even called me the very first day of the course to be sure I received the links. Finally…I was lucky to have a one-to-one class with Latha, a very experienced trainer. She took me through all modules with various examples and she always interacted with me to be sure I understood the topics. She also clearly explained me how the exam is and gave me tips on how to prepare it. Now it is on me to study…but with the solid foundations that Latha gave me, I am sure studying will be easier! Laura Positive Communication, Quality, Professionalism, Value

Laura Bettini

Spoclearn is an outstanding CAPM training provider, and Rudra is an ideal instructor. His deep expertise, real-world examples, clear metaphors, and practical guidance made complex concepts accessible and immediately applicable. His encouragement also built confidence and motivation to advance in project management. When I register for the PMP training in future with Spoclearn, I will no doubt be requesting Rudra again—thank you for an exceptional, high‑standard learning experience.

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