Conflict Management & Resolution Training in Kuwait is designed for professionals aiming to handle workplace conflicts constructively using structured communication, negotiation, and emotional intelligence. This 2-day instructor-led course explores functional vs. dysfunctional conflict, the conflict continuum, and the impact of unresolved issues on team performance. Participants examine core factors such as values, expectations, role ambiguity, and resource constraints while learning to recognize triggers and manage stress. Conflict styles—Competing, Collaborating, Compromising, Avoiding, and Accommodating—are explored in depth, along with their strengths and limitations.
Ideal for team leads, project managers, HR professionals, and consultants, this training covers reframing techniques, “I” statements, active listening, assertive communication, and joint problem-solving approaches. Participants also learn to prepare for difficult conversations, set ground rules, and facilitate discussions neutrally. Special focus is given to conflict in hybrid teams, cultural differences, and matrix structures. Through role-plays, de-escalation practice, and interest-based negotiation techniques, learners gain skills to transform conflict into collaboration—improving morale, innovation, and long-term team effectiveness.
10:00 - 18:00 AST(8 Hrs / Day)
Live Online Classroom
Not Included
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Module 1: The Nature of Conflict
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Module 2: Conflict Triggers & Root Causes
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Module 3: Conflict Management Styles
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Module 4: Emotional Intelligence in Conflict
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Module 5: Active Listening & Assertive Communication
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2 Days
10:00 to 18:00
AST (8 Hrs / Day)
2 Days
10:00 to 18:00
AST (8 Hrs / Day)
2 Days
10:00 to 18:00
AST (8 Hrs / Day)
2 Days
10:00 to 18:00
AST (8 Hrs / Day)
2 Days
10:00 to 18:00
AST (8 Hrs / Day)
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