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The work within one state of a team’s Kanban board is being completed at varying times, sometimes running faster and sometimes slower than the next state. What could resolve this issue?

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Mangesh Shahi
Mangesh Shahi is an Agile, Scrum, ITSM, & Digital Marketing pro with 15 years' expertise. Driving efficient strategies at the intersection of technology and marketing.

A. Create a buffer state between the two states to regulate the situation

B. Combine the two states to avoid the varying work flow

C. Match skill sets to the WIP states and hold individuals accountable in order to smooth out flow

D. Redesign the board to ensure a smooth flow of work

The Correct Answer is

C. Match skill sets to the WIP (Work In Progress) states and hold individuals accountable in order to smooth out flow.

To resolve the issue of work within one state of a team’s Kanban board being completed at varying times, the most effective approach could be to Match skill sets to the WIP (Work In Progress) states and hold individuals accountable in order to smooth out flow.

Why this is correct

  • Skill Set Alignment: Matching the team members’ skill sets to the specific needs of the WIP states can help ensure that the right people are working on the right tasks. This alignment can improve efficiency and consistency in how quickly work is completed in each state.

  • Accountability: Holding individuals accountable for their contributions in their specific areas of expertise ensures that everyone is focused on maintaining a steady flow of work. This accountability can motivate team members to manage their time and efforts effectively, reducing bottlenecks and variability in completion times.

Why the others are not as correct

  • Create a buffer state between the two states to regulate the situation: While adding a buffer state might temporarily alleviate symptoms of variability in workflow, it does not address the underlying issue of inconsistent work completion times. Moreover, it could lead to additional complexity and potentially mask inefficiencies rather than resolving them.

  • Combine the two states to avoid the varying work flow: Combining two states may simplify the Kanban board, but if the variability in workflow speeds is due to inefficiencies or skill mismatches, this action won’t solve the root problem. It could also reduce visibility into where bottlenecks occur and where specific improvements are needed.

  • Redesign the board to ensure a smooth flow of work: Redesigning the Kanban board might help in some cases, especially if the current design does not accurately reflect the team’s process or fails to highlight bottlenecks. However, simply redesigning the board without addressing the variability in work completion or the efficiency of how work is being done in each state may not effectively solve the issue.

Other SAFe Scrum Master Question – Inspect and Adapt events occur at which two SAFe levels? (Choose Two)

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