ITIL® 4 Specialist: Drive Stakeholder Value Training
Strengthen stakeholder relationships with Spoclearn’s ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Training, accredited by PeopleCert. This course focuses on engaging stakeholders, shaping demand, and managing customer journeys to co-create value. Learn how to enhance user experience, manage service interactions, and build lasting trust. Ideal for service managers, business relationship managers, and IT professionals—DSV empowers you to drive meaningful outcomes through value-focused service management.
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ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Training
The ITIL 4 DSV Certification is tailored for professionals responsible for managing customer relationships, improving user experience, and driving stakeholder satisfaction across the service lifecycle. This 3-day course dives into touchpoints like SLA design, customer journey mapping, service marketing, and value co-creation.
Professionals holding the DSV credential often work in client-facing roles and earn between $92,000 and $122,000, especially in sectors like telecom, retail, and enterprise IT services. This training is ideal for business relationship managers, service desk leads, and customer success professionals aiming to create measurable value from services. Organizations benefit by strengthening engagement, improving service perception, and building loyalty. The course includes case studies and role-play exercises that simulate stakeholder interactions and decision-making. It’s the perfect course for those aiming to bridge the gap between IT and business outcomes through value-driven communication and collaboration.
Fast Filling Schedule
17, 23, 24 Aug 2025 (3 Days)
10:00 - 18:00 EAT(8 Hrs / Day)
Live Online Classroom
Why You Should Pursue ITIL® 4 Specialist: Drive Stakeholder Value Training?
25% Higher
Get Certified, Unlock Higher Income Potential
ITIL® 4 DSV certification holders report salary premiums of up to 25% over non-certified professionals in digital service value positions.
50,000
Join a Fast-Growing Network Today!
Over 50,000 ITIL® 4 DSV-certified professionals are advancing their skills in stakeholder value worldwide.
50,000+
Strengthen Your Career with New Credibility
ITIL® 4 Drive Stakeholder Value (DSV) certification is expected to create 50,000+ new jobs globally by 2030, growing by 5,000 roles annually.
Why ITIL® 4 DSV Certification Drives Career Growth?
Salary
Certified ITIL® 4 DSV professionals earn an average global salary of approximately $125,000 per year.
Job Growth
ITIL® 4 DSV certification is expected to drive the creation of over 50,000 new job opportunities worldwide by 2030.
Job Listing
ITIL® 4 DSV skills are forecasted to generate 5,000+ new job listings annually worldwide through 2030.
Top Industry Hiring
ITIL® 4 DSV-certified professionals are in highest demand in IT services, finance, telecommunications, healthcare, government, e-commerce, manufacturing, and consulting.
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Key Features of ITIL 4 DSV Training
- 2-Day interactive instructor-led ITIL 4 DSV training
- ITIL 4 Expert trainers across the globe
- ITIL 4 DSV course material provided by PeopleCert/Axelos
- Case Studies with real-world examples
- 16 PDUs Course Completion Certificate Provided
- After training in coaching for real-world application
Target Audience
Job roles that can take up ITIL 4 DSV certification training include, but not limited to:
- Service Delivery Managers
- Customer Success Managers
- IT Service Managers
- Business Relationship Managers
- Product Owners
- IT Project Managers
- Service Level Managers
- UX Designers
- IT Consultants
- Portfolio Managers
- Client Engagement Leads
- Vendor/Supplier Managers
Prerequisites
Participants looking to take up the ITIL 4 DSV Certification Exam should have ITIL 4 Foundation certification. One should also have completed an Instructor-led training of ITIL 4 DSV from an Accredited Training Organization (ATO).
ITIL 4 DSV Exam Format
- Exam Type: Multiple-Choice Questions
- Questions: 40
- Duration: 90 minutes (113 minutes for non-native speakers)
- Passing score: 28/40 (70%)
- Language: English, Chinese, Japanese, French, German, and more
- Closed-Book
ITIL 4 Specialist: Drive Stakeholder Value (DSV) Course Agenda
- Concept of the customer journey
- Methods to design and improve customer journeys
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