ITIL® 4 Strategist: Direct, Plan & Improve Certification Training in Kuala Lumpur
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Training in Kuala Lumpur is tailored for professionals responsible for turning digital strategy into measurable execution. Aligned with PeopleCert’s official ITIL 4 DPI curriculum, the program focuses on planning priorities, governing IT-enabled services, measuring performance, and driving continual improvement. It equips leaders in Kuala Lumpur to align IT operations with business goals across finance, shared services, telecom, manufacturing, and government-linked organizations operating in Malaysia’s fast-evolving digital economy.
Spoclearn’s ITIL® 4 Strategist: Direct, Plan and Improve Training in Kuala Lumpur, PeopleCert-accredited, blends expert facilitation with practical examples relevant to Malaysia’s enterprise and public-sector landscape. The course prepares participants for the official DPI examination while strengthening leadership capability in value-stream optimization, governance, and improvement maturity. Professionals gain readiness for senior ITSM and transformation roles, while organizations benefit from stronger execution discipline, improved risk control, and sustainable service performance outcomes.
1, 7, 8 Feb 2026 (3 Days)
10:00 - 18:00 MYT(8 Hrs / Day)
Live Online Classroom
Included
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Key Features of ITIL 4 DPI Training
- 2-Day interactive ITIL 4 DPI instructor-led training
- ITIL 4 Expert trainers across the globe
- ITIL 4 DPI course material provided by PeopleCert/Axelos
- Case Studies with real-world examples
- 16 PDUs Course Completion Certificate Provided
- After training in coaching for real-world application
Who Can Attend ITIL 4 DPI Training
- IT Service Managers
- Change Managers
- Strategy Managers
- Business Relationship Managers
- Service Delivery Managers
- Enterprise Architects
- Portfolio and Program Managers
- IT Compliance & Risk Managers
- IT Project Managers
- Transformation Consultants
- Continuous Improvement Leads
- Value Stream Managers
- Service Design Managers
- Operations Managers
- Governance Managers
- Digital Transformation Leads
- Customer Experience Managers

Prerequisites for ITIL 4 DPI Certification
- Participants looking to take up the ITIL 4 DPI Certification Exam should have ITIL 4 Foundation certification. One should also have completed an Instructor-led training of ITIL 4 DPI from an Accredited Training Organization (ATO).
ITIL 4 DPI Exam Format
- Exam Type: Multiple-Choice Questions
- No. of Questions: 40
- Duration: 90 minutes (113 minutes for non-native speakers)
- Passing score: 28/40 (70%)
- Languages: English, Chinese, Japanese, French, German, and more.
- Closed-Book
ITIL 4 Strategist: Direct, Plan, and Improve (DPI) Course Agenda
- Definitions: Direction, Planning, Improvement, Scope, Operating Model
- Interrelations among Value, Outcomes, Costs, Risks
- DPI key terms, principles, and context definitions
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ITIL 4 Strategist: Direct, Plan and Improve Certification Course in Kuala Lumpur
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