ITIL® 4 Foundation Training in Malaysia
ITIL 4 Foundation Certification Training in Malaysia introduces learners to the core principles of IT service management. Fully aligned with AXELOS and PeopleCert’s official syllabus, it covers the Service Value System (SVS), the Four Dimensions of Service Management, and ITIL’s guiding practices. The training also focuses on key concepts such as value co-creation, stakeholder engagement, and the importance of continual improvement to adapt to changing business environments. Learners develop a comprehensive understanding of how to design, deliver, and improve IT services aligned with organizational goals and customer needs, equipping them with practical skills for digital transformation and IT service excellence.
Spoclearn integrates Malaysia-specific case studies: financial institutions complying with Bank Negara Malaysia (BNM) regulations, telecom providers like Maxis and Digi improving customer-facing IT, and government agencies advancing digital public services under the Malaysia Digital Economy Blueprint (MyDIGITAL). For individuals, certification enhances employability. For enterprises, ITIL drives measurable ROI from ITSM adoption.
11, 12 Oct 2025 (2 Days)
10:00 - 18:00 MYT(8 Hrs / Day)
Live Online Classroom
Why ITIL® 4 Foundation Matters in Malaysia
Competitive Salary Growth
In Malaysia, ITIL-certified professionals earn MYR 120,000–160,000 annually, with senior consultants exceeding MYR 180,000–200,000. They earn approximately 20% more, especially in finance, telecom, and IT sectors.
Industry-Wide Demand
In Malaysia, job portals list over 400+ ITIL-related openings, particularly in Kuala Lumpur and Cyberjaya, with top recruiters including Petronas, Maybank, CIMB, Maxis, Digi, Tenaga Nasional, Accenture, and PwC.
Strong Professional Community
As Malaysia emerges as a regional IT outsourcing hub, ITIL is widely adopted in shared service centres and BPOs, offering certified professionals strong networking and career growth opportunities across Asia-Pacific.
Why ITIL® 4 Foundation Certification Drives Career Growth in Malaysia
In Malaysia, certified ITIL professionals earn approximately 20% more than their peers, benefiting from higher salary potential, better job opportunities, and increased industry recognition across key sectors.
ITIL-certified professionals in Malaysia are experiencing strong job growth, especially in shared service centres and BPOs, driven by rising demand for IT service management expertise across Asia-Pacific.
In Malaysia, over 400+ ITIL-related job listings are regularly posted on portals like JobStreet, JobsDB, and LinkedIn, especially in Kuala Lumpur and Cyberjaya, reflecting strong industry demand.
ITIL-certified professionals in Malaysia are in high demand across critical sectors such as Finance, Telecom, IT Outsourcing, Healthcare, Energy, and Government, reflecting strong industry needs.

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Tuesday, September 30
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Schedules for ITIL® 4 Foundation Training
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Key Features of ITIL® 4 Foundation Certification Training
- 2-Day/4-day interactive instructor-led ITIL® 4 Foundation training
- 100% Money-Back Guarantee
- Expert ITIL® trainers across the globe
- Accredited ITIL® 4 Foundation course material prepared by SMEs
- Case Studies with real-world examples
- After training coaching for real-world application
- Future career support for individual professionals
Who Can Attend ITIL® 4 Foundation Training
Job roles for which the ITIL® 4 Foundation training can be beneficial are:
- ITSM Managers
- IT Professionals
- Business Managers
- Project Managers
- Business Process Owners
- System Administrators
- IT Operations Professionals
- CIOs
- CTOs
- Solution Architects
- Enterprise Architects
- Professionals transitioning from ITIL® v3 to ITIL® 4
- Aspiring ITSM professionals
- Professionals who are looking to clear their ITIL® 4 Foundation certification exam

ITIL® 4 Foundation Course Agenda
In ITIL® 4, Service Management is defined as a set of specialized organizational capabilities for enabling value for customers in the form of services. This module introduces the fundamental concepts that underpin the design, delivery, and improvement of services in any IT-enabled organization.
You will learn:
- Definitions of service, utility, warranty, customer, user, service management, and sponsor.
- Key concepts of creating value with services: cost, value, organization, outcome, output, risk, utility, and warranty.
- Key concepts of service relationships: service offering, service relationship management, service provision, and service consumption.
Spoclearn: Training That Works for Corporates
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- Tailored ProgramsCustomized training solutions designed to meet individual and organizational goals for maximum effectiveness.
- World Class TrainersLearn from 200+ global experts with real-world industry experience and proven expertise.
- Flexible LearningBlended training options to suit diverse learning preferences and geographically dispersed teams.
- Real-world ImpactPost-training coaching ensures the practical application of skills for measurable, lasting results.

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Delivering accredited training solutions aligned with PMI, PeopleCert, EXIN, and more.
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Growing Demand for ITIL® 4 Certified Professionals in Malaysia
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