Conflict Management & Resolution Training Course
Conflict Management & Resolution Training is designed for professionals aiming to handle workplace conflicts constructively using structured communication, negotiation, and emotional intelligence. This 2-day instructor-led course explores functional vs. dysfunctional conflict, the conflict continuum, and the impact of unresolved issues on team performance. Participants examine core factors such as values, expectations, role ambiguity, and resource constraints while learning to recognize triggers and manage stress. Conflict styles—Competing, Collaborating, Compromising, Avoiding, and Accommodating—are explored in depth, along with their strengths and limitations.
Ideal for team leads, project managers, HR professionals, and consultants, this training covers reframing techniques, “I” statements, active listening, assertive communication, and joint problem-solving approaches. Participants also learn to prepare for difficult conversations, set ground rules, and facilitate discussions neutrally. Special focus is given to conflict in hybrid teams, cultural differences, and matrix structures. Through role-plays, de-escalation practice, and interest-based negotiation techniques, learners gain skills to transform conflict into collaboration—improving morale, innovation, and long-term team effectiveness.
Fast Filling Schedule
16, 17 Aug 2025 (2 Days)
10:00 - 18:00 MYT(8 Hrs / Day)
Live Online Classroom
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Saturday, August 16
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Key Features of Conflict Management & Resolution Training
- 2-Day Interactive instructor-led Conflict Management training
- Experiential and activity-based learning
- Expert Conflict Management trainers across the globe
- Conflict Management course material prepared by SMEs
- Case Studies with real-world examples
- After training and coaching for real-world application
Target Audience
- HR Professionals & People Managers
- Team Leaders & Supervisors
- Project & Program Managers
- Customer Service & Client Relations Managers
- Operations & Supply Chain Managers
- Executives Leading Cross-Cultural or Global Teams
- Healthcare Administrators & Nursing Leaders
- Educators & Academic Administrators
- NGO & Humanitarian Aid Professionals
- Legal, Compliance, and Risk Management Officers
Conflict Management & Resolution Course Agenda
Module 1: The Nature of Conflict
Topics:
- What is conflict?
- Types and sources of conflict (task, relationship, process)
Subtopics:
- Functional vs. dysfunctional conflict
- The conflict continuum
- Impact of unresolved conflict on teams
Module 2: Conflict Triggers & Root Causes
Topics:
- Underlying drivers of conflict
- Emotional and behavioral triggers
Subtopics:
- Perceptions, values, expectations
- Role ambiguity and resource constraints
- Hidden vs. visible conflict
Module 3: Conflict Management Styles
Topics:
- The Thomas-Kilmann Conflict Mode Instrument (TKI)
Subtopics:
- Five conflict styles: Competing, Collaborating, Compromising, Avoiding, Accommodating
- Strengths and weaknesses of each style
- Choosing the right style for the situation
Module 4: Emotional Intelligence in Conflict
Topics:
- The role of emotions in conflict
- Emotional self-awareness and regulation
Subtopics:
- Responding vs. reacting
- Recognizing triggers and managing stress
- Building empathy
Module 5: Active Listening & Assertive Communication
Topics:
- Building communication skills to prevent and resolve conflict
Subtopics:
- Active vs. passive listening
- Assertive vs. aggressive communication
- Using “I” statements and reframing techniques
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Spoclearn Key Differentiators
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I was extremely happy with the Lean Awareness training delivered by Spoclearn. This was as an instructor-led online training where the trainer was an expert in all the lean concepts and tools and helped me understand how to use the same in my day-to-day activities. I would definitely recommend their quality management training programs.
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The Root Cause Analysis training exceeded our expectations. The trainer not only covered the tools and techniques in depth but also shared real-world industry examples that made the concepts easy to grasp. The group activities encouraged participation, and the problem-solving framework we learned is already helping us resolve long-standing issues more effectively.
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