ITIL® (Version 5) Certification Training in Italy
The ITIL® (Version 5) Certification Training in Italy represents the latest advancement in the globally recognized ITIL framework, helping professionals and organizations adopt modern, value-driven service management practices. Aligned with the official PeopleCert ITIL syllabus, the program introduces learners to the updated Service Value System, advanced service management practices, digital integration models, and business-focused service strategies that define the New ITIL.
Participants gain a comprehensive understanding of how IT services create value, enable digital transformation, and support organizational goals. The training combines instructor-led learning, real-world scenarios, and practical application exercises to ensure learners can apply ITIL concepts effectively in modern, technology-driven environments. For individuals, New ITIL Foundation certification in Italy strengthens career opportunities in IT service management, digital operations, cloud services, and enterprise transformation. For enterprises, ITIL enables service standardization, improves operational efficiency, enhances customer experience, and ensures alignment between IT services and business strategy.
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Discover the course curriculum and learning objectives by downloading the syllabus.
Why ITIL® (Version 5) Certification Matters Globally
Globally Recognized Service Management Framework
ITIL remains the world’s most trusted IT service management framework, adopted by millions of professionals and thousands of organizations to standardize service delivery, improve efficiency, and enhance business value.
Essential for Digital Transformation
As organizations adopt cloud computing, AI, automation, and digital platforms, ITIL provides the governance and operational structure required to manage modern IT environments effectively.
Supports Enterprise Service Excellence
ITIL enables organizations to improve service quality, reduce downtime, enhance service reliability, and deliver better customer experiences across digital and IT services.
Why ITIL® (Version 5) Certification Drives Career Growth
ITIL-certified professionals earn significantly higher salaries compared to non-certified peers due to their expertise in managing service operations, improving performance, and enabling digital transformation initiatives.
Demand for IT service management professionals is rising as organizations accelerate digital transformation, expand cloud adoption, and focus on improving service efficiency, governance, reliability, and customer experience outcomes.
Thousands of global job roles prefer ITIL certification, especially across IT service management, operations, and digital service leadership, helping professionals qualify for modern, high-demand, service-driven career opportunities worldwide.
Technology, banking, healthcare, telecom, government, manufacturing, and e-commerce sectors are actively recruiting ITIL professionals to enhance service quality, strengthen IT governance, and support large-scale digital transformation initiatives.

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Schedules for ITIL® v5 Foundation Training
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Key Features of ITIL v5 Certification Training
- 2-Day Accredited training aligned with official PeopleCert ITIL syllabus
- Instructor-led training with practical real-world scenarios
- Official ITIL (Version 5) certification exam voucher included
- Practice exams and preparation support
- Corporate training programs available
- Globally recognized certification
Target Audience
- IT Specialist Application Development
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
- Experience Manager
- Service Improvement Manager
- Service Delivery Specialists
- Product Owner
- Process Lead
- Customer Success Manager
- Service Owner
- Digital Product Designer
- Enterprise Architect
- Solution Designer

Exam Format
- Exam Type: Multiple-Choice Questions
- No. of Questions: 40
- Duration: 60 Mins
- Passing score: 65%
- Languages: English
- Closed Book
ITIL v5 Foundation Course Agenda
➢ Product and service management
- Define digital product and service management
- Define product, service as a key concept of digital product and service management
- Define digital product, digital service as a key concept of digital product and service management
- Define continual improvement as a key concept of digital product and service management
- Define the ITIL Product and Service Lifecycle as a key concept of digital product and service management
- Define good as a key concept of digital product and service management
- Define utility, warranty, user experience and sustainability
- Know the benefits of ITIL for enterprises, managed service providers, digital product vendors, digital product and service management professionals
➢ Manage worksheets and workbooks
- Experience, Strategy and Transformation
- Define basic terms of ITIL Experience like: experience, digital experience, trust, user experience (UX), customer experience (CX), experience level agreement, human-centred design
- Define basic terms of ITIL Strategy like: strategy, business strategy, digital strategy, mission, vision, purpose, VUCA, leadership
- Define basic terms of ITIL Transformation like: change, transformation, business as usual
➢ Service offerings
- Define service offering and service interactions
- Define service actions, transfer of goods, access to resources
- Explain service offering and service interactions
- Explain service actions, transfer of goods, access to resources
➢ Value co-creation
- Define value and value co-creation
- Define cost and risk
- Define output and outcome
- Understand the difference between output and outcome
- Explain how value contributes to value co-creation
- Explain how outcomes, costs, risks contribute to value co-creation
- Explain how utility, warranty, user experience, sustainability contributes to value co-creation
- Explain how feedback contributes to value co-creation
➢ Service relationships
- Define organization, service provider, service consumer, digital product vendor as key concepts of service relationships
- Define basic, cooperative, and collaborative service relationship as key concepts of service relationships
- Define the service journey as a key concept of service relationships
- Define sponsor, customer, and user roles as key concepts of service relationships
- Define service quality, service level as key concepts of service relationships
- Define Service Level Agreement (SLA) as a key concept of service relationships
- Understand the difference between service provider and service
➢ Consumer
- Understand the difference between service provider and digital product vendor
- Understand the difference between service consumer and digital product vendor
- Understand the difference between basic, cooperative, and collaborative service relationships
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