ITIL® 4 Foundation Training in Indonesia
ITIL 4 Foundation Certification Training in Indonesia introduces learners to modern IT service management practices. Fully aligned with AXELOS and PeopleCert’s syllabus, the program covers the Service Value System (SVS), the Four Dimensions of Service Management, and ITIL guiding principles. It also emphasizes the importance of aligning IT services with business strategies, fostering a culture of continuous improvement, and managing digital disruptions effectively. Participants gain practical insights into designing value-driven IT processes that support organizational resilience, innovation, and competitive advantage in Indonesia’s rapidly evolving technological landscape.
Spoclearn contextualises delivery with real Indonesian case studies: banks complying with Otoritas Jasa Keuangan (OJK) and Bank Indonesia IT regulations, telecom operators improving nationwide service reliability, and government projects supporting Indonesia’s Digital Vision 2045. For individuals, ITIL strengthens employability in IT and BPO sectors. For enterprises, it ensures stronger governance, compliance, and ROI on ITSM adoption.
11, 12 Oct 2025 (2 Days)
10:00 - 18:00 WIB(8 Hrs / Day)
Live Online Classroom
Why ITIL® 4 Foundation Matters in Indonesia
Competitive Salary Growth
In Indonesia, ITIL-certified professionals earn IDR 350M–500M annually, with senior managers surpassing IDR 600M. They earn approximately 20% more, especially in banking, IT outsourcing, and telecom sectors.
Strong Market Demand
In Indonesia, job portals list over 900+ ITIL-related openings, particularly in Jakarta and Surabaya, with top employers including Telkom Indonesia, Bank Mandiri, Gojek, Tokopedia, Traveloka, and global consultancies.
Expanding ITSM Community
Indonesia’s growing IT workforce and booming tech sector have made ITIL one of the most sought-after certifications, with increasing recognition across ASEAN.
Why ITIL® 4 Foundation Certification Drives Career Growth in Indonesia
In Indonesia, certified ITIL professionals earn approximately 20–25% higher salaries, benefiting from increased demand, better job opportunities, and recognition in banking, telecom, and IT sectors.
ITIL-certified professionals in Indonesia are experiencing strong job growth, especially in Jakarta and Surabaya, driven by rising demand in banking, telecom, IT outsourcing, and digital transformation initiatives.
In Indonesia, over 900+ ITIL-related job listings are regularly posted on portals like JobStreet, LinkedIn, and Kalibrr, especially in Jakarta and Surabaya, reflecting robust industry demand.
ITIL-certified professionals in Indonesia are in high demand across critical sectors such as Banking, Telecom, IT Outsourcing, Government, Manufacturing, and E-commerce, reflecting strong industry needs.

Let’s Talk – Schedule a Time That Works for You
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Tuesday, September 30
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Key Features of ITIL® 4 Foundation Certification Training
- 2-Day/4-day interactive instructor-led ITIL® 4 Foundation training
- 100% Money-Back Guarantee
- Expert ITIL® trainers across the globe
- Accredited ITIL® 4 Foundation course material prepared by SMEs
- Case Studies with real-world examples
- After training coaching for real-world application
- Future career support for individual professionals
Who Can Attend ITIL® 4 Foundation Training
Job roles for which the ITIL® 4 Foundation training can be beneficial are:
- ITSM Managers
- IT Professionals
- Business Managers
- Project Managers
- Business Process Owners
- System Administrators
- IT Operations Professionals
- CIOs
- CTOs
- Solution Architects
- Enterprise Architects
- Professionals transitioning from ITIL® v3 to ITIL® 4
- Aspiring ITSM professionals
- Professionals who are looking to clear their ITIL® 4 Foundation certification exam

ITIL® 4 Foundation Course Agenda
In ITIL® 4, Service Management is defined as a set of specialized organizational capabilities for enabling value for customers in the form of services. This module introduces the fundamental concepts that underpin the design, delivery, and improvement of services in any IT-enabled organization.
You will learn:
- Definitions of service, utility, warranty, customer, user, service management, and sponsor.
- Key concepts of creating value with services: cost, value, organization, outcome, output, risk, utility, and warranty.
- Key concepts of service relationships: service offering, service relationship management, service provision, and service consumption.
Spoclearn: Training That Works for Corporates
Get tailored training programs for individuals and enterprise teams that help to maximize your training budgets
- Tailored ProgramsCustomized training solutions designed to meet individual and organizational goals for maximum effectiveness.
- World Class TrainersLearn from 200+ global experts with real-world industry experience and proven expertise.
- Flexible LearningBlended training options to suit diverse learning preferences and geographically dispersed teams.
- Real-world ImpactPost-training coaching ensures the practical application of skills for measurable, lasting results.

Spoclearn Key Differentiators
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Wide range of industry-recognized courses to choose from
Accredited course materials approved by governing bodies
200+ trainers and SMEs fulfilling training requirements worldwide
Globally Recognized Training Accreditations
Delivering accredited training solutions aligned with PMI, PeopleCert, EXIN, and more.
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Growing Demand for ITIL® 4 Certified Professionals in Indonesia
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