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ITIL® 4 Foundation Certification Training in Indonesia

Position yourself for success in Indonesia’s digital economy with Spoclearn’s 2-day ITIL® 4 Foundation Certification Training. Accredited by PeopleCert, the program offers essential frameworks for reliable, efficient, and compliant IT services. Delivered online nationwide and in-person in Jakarta, Surabaya, Bandung, and Medan, it combines ITIL best practices with Indonesia-specific case studies. Gain exam readiness and practical ITSM skills to enhance governance, service delivery, and business value. Join over 3 million ITIL-certified professionals worldwide and lead ITSM transformation in Indonesia.

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ITIL® 4 Foundation Training in Indonesia

ITIL 4 Foundation Certification Training in Indonesia introduces learners to modern IT service management practices. Fully aligned with AXELOS and PeopleCert’s syllabus, the program covers the Service Value System (SVS), the Four Dimensions of Service Management, and ITIL guiding principles. It also emphasizes the importance of aligning IT services with business strategies, fostering a culture of continuous improvement, and managing digital disruptions effectively. Participants gain practical insights into designing value-driven IT processes that support organizational resilience, innovation, and competitive advantage in Indonesia’s rapidly evolving technological landscape.

Spoclearn contextualises delivery with real Indonesian case studies: banks complying with Otoritas Jasa Keuangan (OJK) and Bank Indonesia IT regulations, telecom operators improving nationwide service reliability, and government projects supporting Indonesia’s Digital Vision 2045. For individuals, ITIL strengthens employability in IT and BPO sectors. For enterprises, it ensures stronger governance, compliance, and ROI on ITSM adoption.

Fast Filling Schedule
Weekendfilling fast

11, 12 Oct 2025 (2 Days)

10:00 - 18:00 WIB(8 Hrs / Day)

Live Online Classroom

IDR 14,064,751.00IDR 15,629,350.00
Save 10% (IDR 1,564,599.00)
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Why ITIL® 4 Foundation Matters in Indonesia

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20% Higher

Competitive Salary Growth

In Indonesia, ITIL-certified professionals earn IDR 350M–500M annually, with senior managers surpassing IDR 600M. They earn approximately 20% more, especially in banking, IT outsourcing, and telecom sectors.

900+

Strong Market Demand

In Indonesia, job portals list over 900+ ITIL-related openings, particularly in Jakarta and Surabaya, with top employers including Telkom Indonesia, Bank Mandiri, Gojek, Tokopedia, Traveloka, and global consultancies.

Expanding ITSM Community

Indonesia’s growing IT workforce and booming tech sector have made ITIL one of the most sought-after certifications, with increasing recognition across ASEAN.

Why ITIL® 4 Foundation Certification Drives Career Growth in Indonesia

Salary

In Indonesia, certified ITIL professionals earn approximately 20–25% higher salaries, benefiting from increased demand, better job opportunities, and recognition in banking, telecom, and IT sectors.

Job Growth

ITIL-certified professionals in Indonesia are experiencing strong job growth, especially in Jakarta and Surabaya, driven by rising demand in banking, telecom, IT outsourcing, and digital transformation initiatives.

Job Listing

In Indonesia, over 900+ ITIL-related job listings are regularly posted on portals like JobStreet, LinkedIn, and Kalibrr, especially in Jakarta and Surabaya, reflecting robust industry demand.

Top Industry Hiring

ITIL-certified professionals in Indonesia are in high demand across critical sectors such as Banking, Telecom, IT Outsourcing, Government, Manufacturing, and E-commerce, reflecting strong industry needs.

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Let’s Talk – Schedule a Time That Works for You

We know your time matters. Use the calendar below to book a consultation with our team at your convenience—adjusted to your timezone. Let’s explore how Spoclearn can help you transform and grow.

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September 2025

Tuesday, September 30

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Schedules for ITIL® 4 Foundation Training

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Key Features of ITIL® 4 Foundation Certification Training

  • 2-Day/4-day interactive instructor-led ITIL® 4 Foundation training
  • 100% Money-Back Guarantee
  • Expert ITIL® trainers across the globe
  • Accredited ITIL® 4 Foundation course material prepared by SMEs
  • Case Studies with real-world examples
  • After training coaching for real-world application
  • Future career support for individual professionals 

Who Can Attend ITIL® 4 Foundation Training

Job roles for which the ITIL® 4 Foundation training can be beneficial are:

  • ITSM Managers
  • IT Professionals
  • Business Managers
  • Project Managers
  • Business Process Owners
  • System Administrators
  • IT Operations Professionals
  • CIOs
  • CTOs
  • Solution Architects
  • Enterprise Architects
  • Professionals transitioning from ITIL® v3 to ITIL® 4
  • Aspiring ITSM professionals
  • Professionals who are looking to clear their ITIL® 4 Foundation certification exam
Who Can Attend ITIL® 4 Foundation Training

ITIL® 4 Foundation Course Agenda

In ITIL® 4, Service Management is defined as a set of specialized organizational capabilities for enabling value for customers in the form of services. This module introduces the fundamental concepts that underpin the design, delivery, and improvement of services in any IT-enabled organization.


You will learn:

  • Definitions of service, utility, warranty, customer, user, service management, and sponsor.
  • Key concepts of creating value with services: cost, value, organization, outcome, output, risk, utility, and warranty.
  • Key concepts of service relationships: service offering, service relationship management, service provision, and service consumption.

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Growing Demand for ITIL® 4 Certified Professionals in Indonesia

Indonesia’s transition into a regional digital powerhouse, fuelled by e-commerce expansion, fintech growth, and government digitalisation, has created strong demand for ITIL-certified professionals. ITIL ranks among the top certifications in Indonesia for IT and governance roles. 

For individuals, it leads to jobs in ITSM, service delivery, and IT governance. For enterprises, ITIL delivers measurable benefits like faster incident resolution, SLA compliance, audit readiness, and improved customer satisfaction. As Indonesia advances towards Digital Vision 2045, ITIL-certified talent will play a pivotal role in ensuring IT services align with business value.

Success Speaks: Hear It from Our Clients

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I was extremely happy with the Lean Awareness training delivered by Spoclearn. This was as an instructor-led online training where the trainer was an expert in all the lean concepts and tools and helped me understand how to use the same in my day-to-day activities. I would definitely recommend their quality management training programs.

Daisuke Matsuo
Daisuke Matsuo

Quality Management Division

The Root Cause Analysis training exceeded our expectations. The trainer not only covered the tools and techniques in depth but also shared real-world industry examples that made the concepts easy to grasp. The group activities encouraged participation, and the problem-solving framework we learned is already helping us resolve long-standing issues more effectively.

Arbindo Saho
Arbindo Saho

Head of Qulaity Management

Made Agile simple! The training was engaging and practical, giving me clear insights into Scrum principles. I now feel confident leading sprint planning, backlog refinement, and daily stand-ups. The hands-on exercises helped me understand team dynamics, prioritize tasks effectively, and facilitate productive retrospectives. I feel empowered to drive Agile practices and contribute meaningfully to my team's success.

Priya Menon
Priya Menon

Business Analyst

Clear, practical, and instantly applicable. The training was highly engaging, well-structured, and full of actionable insights. My team’s sprint delivery has significantly improved, with enhanced collaboration, better time management, more effective planning, and faster problem-solving. The skills learned are immediately useful and have positively impacted our workflow and productivity.

Sarah Thompson

Project Manager

Relevant, hands-on, and career-boosting. The advanced Scrum concepts were a game changer, providing practical insights, real-world applications, and actionable strategies. The interactive sessions enhanced problem-solving, collaboration, and leadership skills, empowering participants to drive agile transformations, optimize team performance, and confidently implement Scrum frameworks in dynamic professional environments.

David Nguyen
David Nguyen

Software Developer

Earning my PMP certification transformed the way I approach and lead complex IT projects. Beyond sharpening my project management skills, it gave me the confidence to manage stakeholders, budgets, and risks with greater precision. As a globally respected credential, the PMP has significantly elevated my professional credibility, opened new career opportunities, and strengthened my leadership presence across industries.

Ravi Desai
Ravi Desai

Project Manager

PMP gave me a structured, proven approach to managing hospital operations, streamlining processes, and driving efficiency across departments. It has enhanced my ability to handle complex healthcare projects, align teams, and deliver better patient outcomes. Truly, PMP is an essential toolkit for healthcare leaders seeking to balance quality care with operational excellence in today’s fast-paced environment.

Dr. Laura Mitchell
Dr. Laura Mitchell

Operations Head

From timelines to risk, PMP sharpened every aspect of my project delivery. It’s now a must-have for anyone in construction project leadership.

Carlos Méndez
Carlos Méndez

Project Director

Excellent training on ITIL-CDS. The trainer covered detailed concepts with complete explanations and industry-based examples, sharing a very effective approach for each topic.

Deepak Kumar Sampath

I just wanted to express my gratitude for your assistance and patience. My training with Azim just ended, and it was great! To be completely honest, I've used PPTs my entire life, but I still learnt a lot, and Azim has been fantastic with the live, one-on-one training.

Chriselle Cristobal

I highly recommend SPOCLEARN for PMP preparation. They are very professional and kind. I chose the 4-day course on-line live training. Enrollment and payment were very easy. I received clear instructions and had no problems throughout the course. Mr Stefan supervised the enrollment process and even called me the very first day of the course to be sure I received the links. Finally…I was lucky to have a one-to-one class with Latha, a very experienced trainer. She took me through all modules with various examples and she always interacted with me to be sure I understood the topics. She also clearly explained me how the exam is and gave me tips on how to prepare it. Now it is on me to study…but with the solid foundations that Latha gave me, I am sure studying will be easier! Laura Positive Communication, Quality, Professionalism, Value

Laura Bettini

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