ITIL® 4 Strategist: Direct, Plan & Improve Certification Training in Rijeka
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Training in Rijeka is tailored for professionals responsible for strengthening governance, performance, and continual improvement across IT and digital services. Aligned with PeopleCert standards, the program explains how to convert strategic intent into structured improvement plans, define outcome-focused KPIs, govern initiatives, and optimize service value streams. Participants apply ITIL 4 principles to Rijeka’s evolving business, public-sector, logistics, and technology-driven service environments.
Spoclearn’s ITIL® 4 Strategist: Direct, Plan and Improve Training in Rijeka, PeopleCert-accredited, equips professionals with the confidence to lead improvement initiatives and make data-driven decisions at scale. Learners prepare for senior ITSM, governance, and transformation roles, while organizations gain leaders who enhance execution discipline, strengthen governance maturity, and embed continual improvement as a long-term organizational capability delivering sustained business value.
16, 20, 21 Jan 2026 (3 Days)
10:00 - 18:00 CET(8 Hrs / Day)
Live Online Classroom
Included
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Key Features of ITIL 4 DPI Training
- 2-Day interactive ITIL 4 DPI instructor-led training
- ITIL 4 Expert trainers across the globe
- ITIL 4 DPI course material provided by PeopleCert/Axelos
- Case Studies with real-world examples
- 16 PDUs Course Completion Certificate Provided
- After training in coaching for real-world application
Who Can Attend ITIL 4 DPI Training
- IT Service Managers
- Change Managers
- Strategy Managers
- Business Relationship Managers
- Service Delivery Managers
- Enterprise Architects
- Portfolio and Program Managers
- IT Compliance & Risk Managers
- IT Project Managers
- Transformation Consultants
- Continuous Improvement Leads
- Value Stream Managers
- Service Design Managers
- Operations Managers
- Governance Managers
- Digital Transformation Leads
- Customer Experience Managers

Prerequisites for ITIL 4 DPI Certification
- Participants looking to take up the ITIL 4 DPI Certification Exam should have ITIL 4 Foundation certification. One should also have completed an Instructor-led training of ITIL 4 DPI from an Accredited Training Organization (ATO).
ITIL 4 DPI Exam Format
- Exam Type: Multiple-Choice Questions
- No. of Questions: 40
- Duration: 90 minutes (113 minutes for non-native speakers)
- Passing score: 28/40 (70%)
- Languages: English, Chinese, Japanese, French, German, and more.
- Closed-Book
ITIL 4 Strategist: Direct, Plan, and Improve (DPI) Course Agenda
- Definitions: Direction, Planning, Improvement, Scope, Operating Model
- Interrelations among Value, Outcomes, Costs, Risks
- DPI key terms, principles, and context definitions
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ITIL 4 Strategist: Direct, Plan and Improve Certification Course in Rijeka
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