ITIL® 4 Strategist: Direct, Plan & Improve Certification Training in Kumasi
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Training in Kumasi is built for professionals responsible for aligning strategic direction with operational execution across IT-enabled services. Aligned with PeopleCert standards, the program explains how to plan structured improvements, govern initiatives, define outcome-focused metrics, and embed continual improvement into daily service management. Participants learn to connect business priorities with execution discipline in Kumasi’s growing public sector, education, utilities, and enterprise service environments.
Spoclearn’s ITIL® 4 Strategist: Direct, Plan and Improve Training in Kumasi, PeopleCert-accredited, equips professionals to lead improvement initiatives with confidence, clarity, and data-driven decision-making. Learners strengthen readiness for senior ITSM and transformation roles by mastering governance execution and performance measurement. Organizations benefit from leaders who introduce accountability, reduce inefficiencies, and deliver measurable progress. Flexible virtual and onsite delivery supports long-term capability building and sustained performance improvement without disrupting ongoing operations.
1, 7, 8 Mar 2026 (3 Days)
10:00 - 18:00 GMT(8 Hrs / Day)
Live Online Classroom
Included
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Key Features of ITIL 4 DPI Training
- 2-Day interactive ITIL 4 DPI instructor-led training
- ITIL 4 Expert trainers across the globe
- ITIL 4 DPI course material provided by PeopleCert/Axelos
- Case Studies with real-world examples
- 16 PDUs Course Completion Certificate Provided
- After training in coaching for real-world application
Who Can Attend ITIL 4 DPI Training?
- IT Service Managers
- Change Managers
- Strategy Managers
- Business Relationship Managers
- Service Delivery Managers
- Enterprise Architects
- Portfolio and Program Managers
- IT Compliance & Risk Managers
- IT Project Managers
- Transformation Consultants
- Continuous Improvement Leads
- Value Stream Managers
- Service Design Managers
- Operations Managers
- Governance Managers
- Digital Transformation Leads
- Customer Experience Managers

What Are the Prerequisites for ITIL 4 DPI Certification?
- Participants looking to take up the ITIL 4 DPI Certification Exam should have ITIL 4 Foundation certification. One should also have completed an Instructor-led training of ITIL 4 DPI from an Accredited Training Organization (ATO).
What is ITIL 4 DPI Exam Pattern and Question Format?
- Exam Type: Multiple-Choice Questions
- No. of Questions: 40
- Duration: 90 minutes (113 minutes for non-native speakers)
- Passing score: 28/40 (70%)
- Languages: English, Chinese, Japanese, French, German, and more.
- Closed-Book
ITIL 4 Strategist: Direct, Plan, and Improve (DPI) Certification Training Curriculum
- Definitions: Direction, Planning, Improvement, Scope, Operating Model
- Interrelations among Value, Outcomes, Costs, Risks
- DPI key terms, principles, and context definitions
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ITIL 4 Strategist: Direct, Plan, and Improve (DPI) Course FAQ's
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ITIL 4 Strategist: Direct, Plan and Improve Certification Course in Kumasi
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