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Conflict Management & Resolution Training in Calgary

Strengthen your leadership and interpersonal skills with Spoclearn’s Conflict Management & Resolution Training in Calgary. Designed to help professionals address conflict with confidence and clarity, this course covers the dynamics of conflict, de-escalation techniques, and win-win negotiation strategies. Suitable for managers, HR professionals, and team leads, it prepares you to resolve disputes efficiently while maintaining team morale. This training is your gateway to fostering a respectful, solution-oriented workplace culture. 

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Conflict Management & Resolution Training Course in Calgary

Conflict Management & Resolution Training in Calgary is designed for professionals aiming to handle workplace conflicts constructively using structured communication, negotiation, and emotional intelligence. This 2-day instructor-led course explores functional vs. dysfunctional conflict, the conflict continuum, and the impact of unresolved issues on team performance. Participants examine core factors such as values, expectations, role ambiguity, and resource constraints while learning to recognize triggers and manage stress. Conflict styles—Competing, Collaborating, Compromising, Avoiding, and Accommodating—are explored in depth, along with their strengths and limitations.

Ideal for team leads, project managers, HR professionals, and consultants, this training covers reframing techniques, “I” statements, active listening, assertive communication, and joint problem-solving approaches. Participants also learn to prepare for difficult conversations, set ground rules, and facilitate discussions neutrally. Special focus is given to conflict in hybrid teams, cultural differences, and matrix structures. Through role-plays, de-escalation practice, and interest-based negotiation techniques, learners gain skills to transform conflict into collaboration—improving morale, innovation, and long-term team effectiveness. 

Fast Filling Schedule
Weekendfilling fast

13, 14 Sep 2025 (2 Days)

10:00 - 18:00 EST(8 Hrs / Day)

Live Online Classroom

CA$ 546.00CA$ 607.00
Save 10% (CA$ 61.00)
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Key Features of Conflict Management & Resolution Training

  • 2-Day Interactive instructor-led Conflict Management training
  • Experiential and activity-based learning
  • Expert Conflict Management trainers across the globe
  • Conflict Management course material prepared by SMEs
  • Case Studies with real-world examples
  • After training and coaching for real-world application

Who Can Attend Conflict Management & Resolution Training

  • HR Professionals & People Managers
  • Team Leaders & Supervisors
  • Project & Program Managers
  • Customer Service & Client Relations Managers
  • Operations & Supply Chain Managers
  • Executives Leading Cross-Cultural or Global Teams
  • Healthcare Administrators & Nursing Leaders
  • NGO & Humanitarian Aid Professionals
  • Legal, Compliance, and Risk Management Officers
  • Organizational Development Specialists
  • Employee Relations Managers
  • Training & Development Coordinators
  • Mediators & Negotiation Specialists
  • Consultants in Change Management or Leadership Development 
Who Can Attend Conflict Management & Resolution Training

Conflict Management & Resolution Course Agenda

Module 1: The Nature of Conflict

Topics:

  • What is conflict?
  • Types and sources of conflict (task, relationship, process)

Subtopics:

  • Functional vs. dysfunctional conflict
  • The conflict continuum
  • Impact of unresolved conflict on teams

Module 2: Conflict Triggers & Root Causes

Topics:

  • Underlying drivers of conflict
  • Emotional and behavioral triggers

Subtopics:

  • Perceptions, values, expectations
  • Role ambiguity and resource constraints
  • Hidden vs. visible conflict

Module 3: Conflict Management Styles

Topics:

  • The Thomas-Kilmann Conflict Mode Instrument (TKI)

Subtopics:

  • Five conflict styles: Competing, Collaborating, Compromising, Avoiding, Accommodating
  • Strengths and weaknesses of each style
  • Choosing the right style for the situation

Module 4: Emotional Intelligence in Conflict

Topics:

  • The role of emotions in conflict
  • Emotional self-awareness and regulation

Subtopics:

  • Responding vs. reacting
  • Recognizing triggers and managing stress
  • Building empathy


Module 5: Active Listening & Assertive Communication

Topics:

  • Building communication skills to prevent and resolve conflict

Subtopics:

  • Active vs. passive listening
  • Assertive vs. aggressive communication
  • Using “I” statements and reframing techniques

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Relevant, hands-on, and career-boosting. The advanced Scrum concepts were a game changer, providing practical insights, real-world applications, and actionable strategies. The interactive sessions enhanced problem-solving, collaboration, and leadership skills, empowering participants to drive agile transformations, optimize team performance, and confidently implement Scrum frameworks in dynamic professional environments.

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Earning my PMP certification transformed the way I approach and lead complex IT projects. Beyond sharpening my project management skills, it gave me the confidence to manage stakeholders, budgets, and risks with greater precision. As a globally respected credential, the PMP has significantly elevated my professional credibility, opened new career opportunities, and strengthened my leadership presence across industries.

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PMP gave me a structured, proven approach to managing hospital operations, streamlining processes, and driving efficiency across departments. It has enhanced my ability to handle complex healthcare projects, align teams, and deliver better patient outcomes. Truly, PMP is an essential toolkit for healthcare leaders seeking to balance quality care with operational excellence in today’s fast-paced environment.

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I just wanted to express my gratitude for your assistance and patience. My training with Azim just ended, and it was great! To be completely honest, I've used PPTs my entire life, but I still learnt a lot, and Azim has been fantastic with the live, one-on-one training.

Chriselle Cristobal

I highly recommend SPOCLEARN for PMP preparation. They are very professional and kind. I chose the 4-day course on-line live training. Enrollment and payment were very easy. I received clear instructions and had no problems throughout the course. Mr Stefan supervised the enrollment process and even called me the very first day of the course to be sure I received the links. Finally…I was lucky to have a one-to-one class with Latha, a very experienced trainer. She took me through all modules with various examples and she always interacted with me to be sure I understood the topics. She also clearly explained me how the exam is and gave me tips on how to prepare it. Now it is on me to study…but with the solid foundations that Latha gave me, I am sure studying will be easier! Laura Positive Communication, Quality, Professionalism, Value

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