Communication Management Training Course
Communication Management Training is designed for professionals seeking to deliver clear, consistent, and strategic communication across all levels of an organization. This 2-day program explores the communication process—sender, message, channel, receiver, and feedback—while addressing barriers, tone, clarity, and structure. Participants learn to apply models like Shannon-Weaver and the 7Cs, improve email formality, and use tools like communication matrices. Topics such as DISC and MBTI traits, cross-cultural cues, stakeholder mapping, and message tailoring help build inclusive, adaptive strategies.
The course is ideal for project managers, team leads, communication officers, and change agents across sectors like IT, healthcare, and marketing. Learners practice using digital platforms (Slack, Teams), structuring reports, and applying feedback models such as SBI and BOOST. They also develop techniques for de-escalation, expectation management, and influence without authority. The training emphasizes creating safe communication spaces, bridging style gaps, and ensuring message clarity in multicultural and virtual environments—resulting in stronger team alignment, transparency, and sustained engagement.
Fast Filling Schedule
16, 17 Aug 2025 (2 Days)
10:00 - 18:00 CET(8 Hrs / Day)
Live Online Classroom
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Key Features of Communication Management Training
- 2-Day Interactive instructor-led Communication Management training
- Experiential and activity-based learning
- Expert Communication Management trainers across the globe
- Communication Management course material prepared by SMEs
- Case Studies with real-world examples
- After training and coaching for real-world application
Target Audience
- Project Managers
- Team Leaders and Supervisors
- Mid-Level Managers
- Customer Service Managers
- C-Suite Executives
- Marketing and PR Professionals
- Sales Managers and Executives
- IT and Technical Team Leads
- Change Management Professionals
- Entrepreneurs and Startup Founders
Communication Management Course Agenda
Module 1: Understanding Communication
Topics:
- What is communication management?
- Importance in leadership, project, and team settings
Subtopics:
- The communication process: sender, message, channel, receiver, feedback
- Barriers to effective communication
- Communication models (Shannon-Weaver, 7Cs, etc.)
Module 2: Verbal and Non-Verbal Communication
Topics:
- Mastering spoken communication
- Reading and using body language effectively
Subtopics:
- Tone, clarity, and structure
- Gestures, facial expressions, posture
- Cross-cultural body language cues
Module 3: Listening & Feedback Skills
Topics:
- Importance of active listening
- Giving and receiving constructive feedback
Subtopics:
- Levels of listening (passive to empathetic)
- Feedback models: SBI (Situation-Behavior-Impact), BOOST, etc.
- Creating safe communication spaces
Module 4: Written & Digital Communication
Topics:
- Email, reports, and instant messaging
- Best practices in written clarity
Subtopics:
- Tone and formality in emails
- Structuring reports and business documents
- Effective use of digital communication platforms (Slack, Teams, etc.)
Module 5: Communication Styles and Personality Types
Topics:
- Recognizing and adapting to communication styles
Subtopics:
- DISC, MBTI communication traits
- Passive, assertive, aggressive, and passive-aggressive styles
- Bridging style gaps in teams
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