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ITIL® 4 Foundation Certification Training in United Arab Emirates

Empower your IT career with Spoclearn’s 2-day ITIL® 4 Foundation Certification Training in United Arab Emirates, accredited by PeopleCert. This globally recognized program combines international ITIL practices with local case studies from Dubai, Abu Dhabi, and Sharjah. Delivered online nationwide and in-person across key UAE hubs, it prepares you for the PeopleCert exam while providing practical ITSM skills. Join over 3 million ITIL-certified professionals worldwide and gain a competitive edge in the Middle East’s growing digital economy.





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ITIL® 4 Foundation Training in United Arab Emirates

ITIL 4 Foundation Certification Training in United Arab Emirates is the entry-level credential designed to validate IT service management expertise. Fully aligned with AXELOS and PeopleCert’s syllabus, the course introduces the Service Value System (SVS), the Four Dimensions of Service Management, and ITIL practices shaping digital-first organisations. It also emphasizes stakeholder engagement, risk assessment, value-driven service design, and the role of leadership in fostering a culture of continuous improvement. These skills enable professionals to support digital transformation initiatives effectively and optimize IT service delivery in a competitive, rapidly evolving market.

Spoclearn integrates real UAE case studies—from banks ensuring compliance with CBUAE and ISO standards, healthcare systems strengthening patient-facing IT, to government-driven UAE Vision 2031 projects. Participants gain exam readiness and practical skills in change enablement, incident management, and continual improvement. For individuals, the certification enhances job prospects across IT, DevOps, and governance. For enterprises, it builds stronger service alignment, compliance, and measurable ROI.

Fast Filling Schedule
Weekendfilling fast

11, 12 Oct 2025 (2 Days)

10:00 - 18:00 GST(8 Hrs / Day)

Live Online Classroom

AED 3,654.00AED 4,062.00
Save 10% (AED 408.00)
No processing fee

Why ITIL® 4 Foundation Matters in the UAE

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25% Higher

Attractive Salary Growth

In the UAE, ITIL-certified professionals earn AED 280,000–350,000 annually; they earn about 15–25% more, with seniors exceeding AED 400,000, especially in finance, telecom, energy, and government.

1200+

Market-Wide Demand

UAE job portals consistently show 1,200+ ITIL-related roles across Dubai, Abu Dhabi, and Sharjah. Top recruiters include Emirates NBD, Etisalat, ADNOC, Dubai Health Authority, PwC, and multinational IT service firms.

150,000+

Strong UAE Community

With a growing base of ITIL-certified professionals, particularly in Dubai Internet City and Abu Dhabi’s financial hubs, networking opportunities and peer recognition are strong.

Why ITIL® 4 Foundation Certification Drives Career Growth in the UAE

Salary

In the UAE, certified ITIL professionals earn approximately 20–25% more than peers, benefiting from higher salaries, exclusive roles, and greater industry recognition in finance, telecom, and energy sectors.

Job Growth

ITIL-certified professionals in the UAE are in high demand due to Vision 2031 digital programs, government initiatives, smart city projects, and the growing need for efficient ITSM.

Job Listing

UAE’s job portals list over 1,200+ ITIL-related vacancies, mainly in Dubai and Abu Dhabi, on platforms like LinkedIn, Bayt, GulfTalent, and Indeed, reflecting robust industry demand.

Top Industry Hiring

ITIL-certified professionals in the UAE are in high demand across critical sectors such as Finance, Telecom, Oil & Gas, Healthcare, Aviation, Government, and IT Services, reflecting strong industry needs.

great work location for professionals

Let’s Talk – Schedule a Time That Works for You

We know your time matters. Use the calendar below to book a consultation with our team at your convenience—adjusted to your timezone. Let’s explore how Spoclearn can help you transform and grow.

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September 2025

Tuesday, September 30

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Schedules for ITIL® 4 Foundation Training

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Key Features of ITIL® 4 Foundation Certification Training

  • 2-Day/4-day interactive instructor-led ITIL® 4 Foundation training
  • 100% Money-Back Guarantee
  • Expert ITIL® trainers across the globe
  • Accredited ITIL® 4 Foundation course material prepared by SMEs
  • Case Studies with real-world examples
  • After training coaching for real-world application
  • Future career support for individual professionals 

Who Can Attend ITIL® 4 Foundation Training

Job roles for which the ITIL® 4 Foundation training can be beneficial are:

  • ITSM Managers
  • IT Professionals
  • Business Managers
  • Project Managers
  • Business Process Owners
  • System Administrators
  • IT Operations Professionals
  • CIOs
  • CTOs
  • Solution Architects
  • Enterprise Architects
  • Professionals transitioning from ITIL® v3 to ITIL® 4
  • Aspiring ITSM professionals
  • Professionals who are looking to clear their ITIL® 4 Foundation certification exam
Who Can Attend ITIL® 4 Foundation Training

ITIL® 4 Foundation Course Agenda

In ITIL® 4, Service Management is defined as a set of specialized organizational capabilities for enabling value for customers in the form of services. This module introduces the fundamental concepts that underpin the design, delivery, and improvement of services in any IT-enabled organization.


You will learn:

  • Definitions of service, utility, warranty, customer, user, service management, and sponsor.
  • Key concepts of creating value with services: cost, value, organization, outcome, output, risk, utility, and warranty.
  • Key concepts of service relationships: service offering, service relationship management, service provision, and service consumption.

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Growing Demand for ITIL® 4 Certified Professionals in the UAE

UAE’s focus on digitalisation, smart government, and Industry 4.0 is fuelling demand for ITIL-certified professionals. Enterprises across Dubai and Abu Dhabi are adopting ITIL frameworks to standardise IT governance, ensure compliance with ISO and UAE data laws, and maximise ROI from ITSM platforms.
Reports show ITIL remains a top 10 most-requested IT certification in the UAE. For individuals, it unlocks roles like IT Service Manager, Change Manager, and ITSM Consultant. 

For enterprises, ITIL adoption delivers measurable KPIs such as reduced MTTR, improved SLA compliance, higher CSAT, and stronger audit readiness. With UAE Vision 2031 emphasising innovation and resilience, ITIL-certified professionals are positioned as key enablers of national digital transformation.

Success Speaks: Hear It from Our Clients

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I was extremely happy with the Lean Awareness training delivered by Spoclearn. This was as an instructor-led online training where the trainer was an expert in all the lean concepts and tools and helped me understand how to use the same in my day-to-day activities. I would definitely recommend their quality management training programs.

Daisuke Matsuo
Daisuke Matsuo

Quality Management Division

The Root Cause Analysis training exceeded our expectations. The trainer not only covered the tools and techniques in depth but also shared real-world industry examples that made the concepts easy to grasp. The group activities encouraged participation, and the problem-solving framework we learned is already helping us resolve long-standing issues more effectively.

Arbindo Saho
Arbindo Saho

Head of Qulaity Management

Made Agile simple! The training was engaging and practical, giving me clear insights into Scrum principles. I now feel confident leading sprint planning, backlog refinement, and daily stand-ups. The hands-on exercises helped me understand team dynamics, prioritize tasks effectively, and facilitate productive retrospectives. I feel empowered to drive Agile practices and contribute meaningfully to my team's success.

Priya Menon
Priya Menon

Business Analyst

Clear, practical, and instantly applicable. The training was highly engaging, well-structured, and full of actionable insights. My team’s sprint delivery has significantly improved, with enhanced collaboration, better time management, more effective planning, and faster problem-solving. The skills learned are immediately useful and have positively impacted our workflow and productivity.

Sarah Thompson

Project Manager

Relevant, hands-on, and career-boosting. The advanced Scrum concepts were a game changer, providing practical insights, real-world applications, and actionable strategies. The interactive sessions enhanced problem-solving, collaboration, and leadership skills, empowering participants to drive agile transformations, optimize team performance, and confidently implement Scrum frameworks in dynamic professional environments.

David Nguyen
David Nguyen

Software Developer

Earning my PMP certification transformed the way I approach and lead complex IT projects. Beyond sharpening my project management skills, it gave me the confidence to manage stakeholders, budgets, and risks with greater precision. As a globally respected credential, the PMP has significantly elevated my professional credibility, opened new career opportunities, and strengthened my leadership presence across industries.

Ravi Desai
Ravi Desai

Project Manager

PMP gave me a structured, proven approach to managing hospital operations, streamlining processes, and driving efficiency across departments. It has enhanced my ability to handle complex healthcare projects, align teams, and deliver better patient outcomes. Truly, PMP is an essential toolkit for healthcare leaders seeking to balance quality care with operational excellence in today’s fast-paced environment.

Dr. Laura Mitchell
Dr. Laura Mitchell

Operations Head

From timelines to risk, PMP sharpened every aspect of my project delivery. It’s now a must-have for anyone in construction project leadership.

Carlos Méndez
Carlos Méndez

Project Director

Excellent training on ITIL-CDS. The trainer covered detailed concepts with complete explanations and industry-based examples, sharing a very effective approach for each topic.

Deepak Kumar Sampath

I just wanted to express my gratitude for your assistance and patience. My training with Azim just ended, and it was great! To be completely honest, I've used PPTs my entire life, but I still learnt a lot, and Azim has been fantastic with the live, one-on-one training.

Chriselle Cristobal

I highly recommend SPOCLEARN for PMP preparation. They are very professional and kind. I chose the 4-day course on-line live training. Enrollment and payment were very easy. I received clear instructions and had no problems throughout the course. Mr Stefan supervised the enrollment process and even called me the very first day of the course to be sure I received the links. Finally…I was lucky to have a one-to-one class with Latha, a very experienced trainer. She took me through all modules with various examples and she always interacted with me to be sure I understood the topics. She also clearly explained me how the exam is and gave me tips on how to prepare it. Now it is on me to study…but with the solid foundations that Latha gave me, I am sure studying will be easier! Laura Positive Communication, Quality, Professionalism, Value

Laura Bettini

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ITIL 4 Foundation Certification Training Course in United Arab Emirates