IT Service management

ACCREDITED BY

Axelos

DURATION

  • 2-day

EXAM

ACCREDITED BY

Axelos

DURATION

  • 2-day

EXAM

ITIL 4 Foundation

  • Understand the key concepts of Service Management
  • Understand how ITIL guiding principles can help an organization adopt and adapt Service Management
  • Understand the Four Dimensions of Service Management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain and how they are interconnected
  • Know the purpose and key terms of 15 ITIL Practices
  • Understand 7 ITIL Practices

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Target Audiance

  • ITSM Managers
  • IT Professionals
  • Project Managers
  • Business Process Owners
  • System Administrators
  • CIOs
  • CTOs
  • Solution Architects
  • Solution Architects
  • Professionals transitioning from ITIL v3 to ITIL 4
  • Aspiring ITSM professionals
  • Professionals who are looking to clear their ITIL 4 Foundation certification exam
  • 2-Day/4-day interactive instructor-led ITIL 4 Foundation training
  • 100% Money-Back Guarantee
  • Expert ITIL trainers across the globe
  • Accredited ITIL 4 Foundation course material prepared by SMEs
  • Case Studies with real-world examples
  • After training coaching for real-world application

Exam Format

  • Exam Type: Multiple Choice Questions
  • No. of Questions: 40
  • Exam Duration: 60 Mins
  • Level: Foundation
  • Passing score: 26 out of 40 (equivalent to 65%)
  • Languages: English, Dutch, Chinese, French, German, Italian, Japanese, Polish, Spanish, and Portuguese (Brazilian)
  • Closed Book

 

ACCREDITED BY

EXIN

DURATION

  • 2-day

EXAM

ACCREDITED BY

EXIN

DURATION

  • 2-day

EXAM

SIAM Foundation

  • Introduction to SIAM
  • SIAM Implementation Roadmap
  • SIAM Roles and Responsibilities
  • SIAM practices
  • Processes to support SIAM
  • SIAM Challenges and Risks
  • SIAM and other practices

Oops, we are sorry! By the time we update new schedule, Please share your requirement to info@spoclearn.com

Target Audiance

  • Process Managers
  • Project Managers
  • Change Managers
  • Supplier Managers
  • Program Managers
  • Service Managers
  • Process Architects
  • Change Practitioners
  • CIOs
  • CTOs
  • CSOs
  • Anybody who wants to understand Service Integration and Management (SIAM) concepts and terms
  • Any professional who is looking to clear their SIAM Foundation certification exam
  • 2-Day interactive instructor-led SIAM Foundation training
  • 100% Money-Back Guarantee
  • Expert SIAM trainers across the globe
  • EXIN accredited SIAM Foundation course material prepared by SMEs
  • Case Studies with real-world examples
  • After training coaching for real-world application
  • Future career support for individual professionals

Exam Format

Exam Type: Multiple Choice Questions
No. of Questions: 40
Exam Duration: 60 Mins
Level: Foundation
Passing score: 26 out of 40 (equivalent to 65%)
Languages: English, German, French, Chinese, Japanese, Finnish, Brazilian Portuguese
Closed Book

 

ACCREDITED BY

EXIN

DURATION

  • 2-day

EXAM

ACCREDITED BY

EXIN

DURATION

  • 2-day

EXAM

SIAM Professional

  • The Discovery and Strategy stage
  • The Plan and Build stage
  • The Implement stage
  • The Run and Improve stage
  • SIAM practices across the stages

Oops, we are sorry! By the time we update new schedule, Please share your requirement to info@spoclearn.com

Target Audiance

  • Anybody who wants to understand Service Integration and Management (SIAM) concepts and terms
  • Process Managers
  • Project Managers
  • Any professional who is looking to clear their SIAM Professional certification exam
  • Change Managers
  • Supplier Managers
  • Program Managers
  • Service Managers
  • Process Architects
  • Change Practitioners
  • CIOs
  • CTOs
  • CSOs
  • SIAM Consultants
  • Service Practitioners
  • Service Portfolio Managers
  • Anybody who wants to understand Service Integration and Management (SIAM) concepts and terms
  • Any professional who is looking to clear their SIAM Professional certification exam
  • 2-Day interactive instructor-led SIAM Professional training
  • 100% Money-Back Guarantee
  • Expert SIAM trainers across the globe
  • EXIN accredited SIAM Professional course material prepared by SMEs
  • Case Studies with real-world examples
  • After training coaching for real-world application
  • Future career support for individual professionals

Exam Format

Exam Type: Multiple Choice Questions
No. of Questions: 40
Exam Duration: 90 Mins
Level: Advanced
Passing score: 26 out of 40 (equivalent to 65%)
Languages: English, German, and Japanese
Closed Book

 

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  • PMI®, PMP®, PMBOK®, and the PMI Registered Education Provider logo are registered marks of the Project Management Institute. Inc.
  • ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited
  • PRINCE2® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited
  • The Swirl logoTM is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved
  • CSM, A-CSM, CSPO, A-CSPO, and CAL are registered trademarks of Scrum Alliance
  • PSM, PSPO, and PAL are registered trademarks of Scrum.org
  • Spoclearn is an Accredited Training Provider of EXIN for all their certification courses and exams
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Disclaimer

  • PMI®, PMP®, PMBOK®, and the PMI Registered Education Provider logo are registered marks of the Project Management Institute. Inc.
  • ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited
  • PRINCE2® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited
  • The Swirl logoTM is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved
  • CSM, A-CSM, CSPO, A-CSPO, and CAL are registered trademarks of Scrum Alliance
  • PSM, PSPO, and PAL are registered trademarks of Scrum.org
  • Spoclearn is an Accredited Training Provider of EXIN for all their certification courses and exams
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queries queries  Any Queries