{"id":7821,"date":"2023-08-11T11:39:04","date_gmt":"2023-08-11T11:39:04","guid":{"rendered":"https:\/\/www.spoclearn.com\/blog\/?p=7821"},"modified":"2024-11-12T03:55:01","modified_gmt":"2024-11-12T03:55:01","slug":"itil-4-service-request-management-obtain-build","status":"publish","type":"post","link":"https:\/\/www.spoclearn.com\/blog\/itil-4-service-request-management-obtain-build\/","title":{"rendered":"How does \u2018service request management\u2019 contribute to the \u2018obtain\/build\u2019 value chain activity?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-left ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.spoclearn.com\/blog\/itil-4-service-request-management-obtain-build\/#Correct_Answer\" >Correct Answer:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.spoclearn.com\/blog\/itil-4-service-request-management-obtain-build\/#Detailed_Explanation\" >Detailed Explanation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.spoclearn.com\/blog\/itil-4-service-request-management-obtain-build\/#The_Role_of_Service_Request_Management_in_ITIL_4\" >The Role of Service Request Management in ITIL 4<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.spoclearn.com\/blog\/itil-4-service-request-management-obtain-build\/#Real-World_Example\" >Real-World Example<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.spoclearn.com\/blog\/itil-4-service-request-management-obtain-build\/#Why_Pre-Approved_Components_are_Valuable\" >Why Pre-Approved Components are Valuable<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>A. It analyzes data to identify opportunities to provide new service request options<\/p>\n\n\n\n<p>B. It ensures users continue to be productive when they need assistance from the service provider<\/p>\n\n\n\n<p>C. It acquires pre-approved service components to help fulfill service requests<\/p>\n\n\n\n<p>D. It collects user-specific requirements, sets expectations, and provides status updates<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Correct_Answer\"><\/span><strong>Correct Answer<\/strong>: <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>C. It acquires pre-approved service components to help fulfill service requests<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Detailed_Explanation\"><\/span><strong>Detailed Explanation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In ITIL 4, the <strong>Service Request Management<\/strong> practice contributes to the <strong>Obtain\/Build<\/strong> value chain activity by <strong>acquiring pre-approved service components to help fulfill service requests<\/strong>. This function supports efficient service delivery by ensuring that resources are readily available to address user needs promptly, reducing delays and enhancing productivity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Role_of_Service_Request_Management_in_ITIL_4\"><\/span><strong>The Role of Service Request Management in ITIL 4<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Service Request Management is a practice focused on handling user requests in a structured and efficient manner. This includes requests for access to applications, password resets, software installations, and other standard, low-risk requests that are typically routine in nature.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Pre-Approval of Service Components<\/strong>: By having pre-approved service components available, Service Request Management streamlines the fulfillment process. This reduces the need for repeated approvals and allows the team to fulfill requests quickly.<\/li>\n\n\n\n<li><strong>Supporting Obtain\/Build<\/strong>: In the Obtain\/Build activity, acquiring these components is essential to meeting service expectations. It ensures that the necessary resources, such as software licenses, hardware, or access permissions, are ready for deployment as soon as the request is made.<\/li>\n\n\n\n<li><strong>Efficiency and Productivity<\/strong>: Pre-approved components allow for rapid service delivery, ensuring users have the tools they need without unnecessary waiting times. This boosts productivity and minimizes disruptions to user workflows.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Real-World_Example\"><\/span><strong>Real-World Example<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Consider an IT department that manages requests for new software installations across an organization. By pre-approving certain applications, the Service Request Management team can quickly obtain the necessary licenses and deploy the software to users without delay. This efficient process supports the Obtain\/Build activity by ensuring that software components are available on demand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Pre-Approved_Components_are_Valuable\"><\/span><strong>Why Pre-Approved Components are Valuable<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pre-approving components minimizes bottlenecks in the request fulfillment process and improves user satisfaction by reducing wait times. Additionally, it allows IT teams to focus on more complex tasks, knowing that routine requests are managed efficiently.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how ITIL 4\u2019s Service Request Management practice supports Obtain\/Build by using pre-approved components to fulfill user requests.<\/p>\n","protected":false},"author":1,"featured_media":7822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-7821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itsm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Does Service Request Management Aid Obtain\/Build in ITIL 4?<\/title>\n<meta name=\"description\" content=\"Learn how ITIL 4\u2019s Service Request Management practice supports Obtain\/Build by using 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